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Product & services pricing
3.69/5
Chance of future purchase:
3.79/5
Shipping & packaging:
4.49/5
Customer service:
3.99/5
Return/Replacement policy:
3.89/5

Verified
5/5

2016-07-17

Excellent and quick service

"The item we ordered arrived in a timely fashion and fit perfectly! Would recommend anyone to shop with Garden Winds!"


Verified
5/5

2016-07-17

Great service - excellent product

"Using their informative website, i was able to identify the replacement canopy of a gazebo I inherited. It shipped fast and was a perfect fit! 5 stars!!!"


Verified
5/5

2016-07-16

Best canopy yet!

"We purchased a Garden Winds Gazebo over 10 years ago. Since that time we have had to replace the cover and netting a couple of times. The rip lock canopy seems much stronger than those purchased in the past. I'm just happy that they continue to have the replacement canopy for my gazebo after all these years! "


Verified
4/5

2016-07-16

Eventually did the right thing

"Ordered 2 replacement canopies, when I received them , one was a color that looked nothing like the color on the website. Called customer service to change colors. The rep I initially talked to said I could send back, but it would cost $10 if I used their return label and then I had to re-order but would have to pay shipping again. I said that wasn't fair, given that the color didn't match. I want getting any relief so I asked to talk to the supervisor. The supervisor was very nice and when I explains it all again, she agreed to waive shipping on a different color canopy and didn't charge me for the return shipping. Ultimately , they did the right thing and I was satisfied. The product is well made. "


Verified
5/5

2016-07-16

Sun protection!

"It fits perfect and I like the rip lock fabric. Wish it came in different colors"


Verified
4/5

2016-07-16

Satisfied with the vendor, product not so much

"Garden Winds processed and delivered the order very quickly, impressive. I'm not happy with the product, a replacement canopy. I measured before ordering and the measurements for the product on the web matched exactly. The brand and model also matched exactly. The canopy was very difficult to get on, I could not get one corner all the way on. This is the second replacement from Garden Winds, the first replacement also had the same issue, too tight. The original canopy lasted less than 2 years, the first replacement lasted exactly 2 years, and I'm not sure this second replacement will last more than 2 years, it looks like a plastic table cloth. I'm in Arizona and the only cover that lasts in the blazing sun here is Sunbrella fabric. If this canopy fails in 2 years, I'm just going to get a cheap tarp and tie down the corners. A hundred bucks every 2 years is unreasonable and the product should be more durable. I have Sunbrella patio umbrellas that last 10 years or more."


Verified
4/5

2016-07-16

Perfect fit, light weight ripstop

"Bought this replacement for the Costco Barcelona Gazebo canopy that was damaged by high winds. It was very easy to install as the fit was perfect.

However, I preferred the original heavier terra-cotta fabric. This cover is a very lightweight ripstop nylon that transmits much more light. The original also had Velcro straps and pole-end pockets that took some of the stress off the attachment grommets. This cover relies solely on the grommets. I'm concerned they will pull out of the fabric under windy conditions. Time will tell.
"


Verified
5/5

2016-07-16

SHADY DAYS

"HAVENT INSTALLED IT YET BUT HAVE PURCHASED OTHER CANOPY'S SO I HAVE NO RESERVATION THIS WILL BE PERFECT LIKE THE OTHERS. "


Verified
5/5

2016-07-16

"Received my order much sooner than expected. Outstanding customer service. "


Verified
5/5

2016-07-16

Cool Cabana

"Received the Canopy for my pergola pretty fast, the color is great. The canopy ordered was a one size fits most. I was able to use the canopy by weaving it through slats in the pergola which gave it extra stability and shortened it somewhat. The design gave it a little something extra, it looks great and works great."


Verified
5/5

2016-07-16

"Best and fastest service.Beyond my expectation.Will definitely do business with in future."


Verified
1/5

2016-07-16

Scam site beware!

"I ordered two matching replacement canopies at a total cost of $259.88. The order arrived in a single compact package. However, the quality of the awnings was very low, probably at the level of awnings worth maybe $30 each. After paying my own return shipment charges, Garden Winds, despite my complaints, refunded only $169.88 , effectively charging me double the quoted shipping and handling charge of $45 despite the single order shipment. It is apparent the company is out to scam not serve buyers."


Verified
5/5

2016-07-16

Better quality than previous covers!

"We are very impressed with the great material! We are hoping it will last longer through our man eastern Washington wind storms!"


Verified
5/5

2016-07-16

Perfect fit

"This was an even better material than original... And great fit... Very pleased to have had such a navigatable website to assure the tight replacement. "


Verified
5/5

2016-07-15

Great product

"Love my swing replacement cover. ☺"