ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.87/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.58/5
Customer service:
4.06/5
Return/Replacement policy:
4.07/5

Verified
5/5

2022-05-10

Summer Shade

"We own an older canopy frame that needed a new cover. We did not expect we would be successful in the hunt but Garden Winds came through for us. They we very helpful on the phone and delivered the cover in short time. We installed and it was the correct one. They were very nice on the phone. Thanks Garden Winds."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-10

Great

"Easy ordering and fast shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-10

I had a great experience.

"I had a great experience. I sent a picture of my frame to the website so I was able to order the correct size of canopy. Although the US sites said delivery was June 30, when I ordered correctly via the Canadian site, the canopy arrived the next day. It fit perfectly and I am able to enjoy my deck comfortably for the season! All the company representatives I spoke with were helpful and professional. Many thanks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-10

Super Fast Service

"I ordered a replacement canopy, didn't expect to get it for a while. I was shocked when I received the canopy in 4 days, thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-10

Awesome well-made canopy for our pergola!

" Just recently ordered our replacement canopy(as the one last year got shredded by wind) which was an easy purchase. It was here in a couple of days & fits the existing frame like a glove. I'm sure we'll have many evenings out there under it this upcoming season. Thanks again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-05-09

Gazebo canapy

" The fit of the canopy was not exact and the replacement fabric was not half as durable as the original product. I had to cut A piece of the frame to get the canopy on. I have had this gazebo for over 15 years got several canapy replacements until the company went out of business with no problems? "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-09

Great service and product

"Looked everywhere locally for a replacement canopy for my model of gazebo. Garden winds was only place that sold the one I needed. Fair price, included all taxes, shipping and customs fees. They said 5-7 business days for shipping- it arrived in 48 hours. Canopy fit perfectly and I like it better than original. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-09

Regency 2 replacement canopy

"Easy to order fast delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-09

Sienna canopy

"Big Lots no longer make the Sienna Gazebo so I was thrilled that this company had the canopy available. Ordering it was no fuss. Done quickly and I am so happy
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Verified
5/5

2022-05-09

Good products and service.

"Good canopy and shipped quickly
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-09

Good stuff

"Better canopy than original. Fits good. Fast service. Would buy again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-05-09

LCM1425B-RS Bulb Gazebo canopy replacement

"We rated the canopy itself at 4 stars. The customer service team was very helpful and is rated at 5+ stars. Please share the following with the team at Garden Winds.

The Bulb Gazebo was selected based on the picture on the Garden Winds web sight. We had originally purchased the gazebo from Jewel (Albersons).

We love this gazebo frame and are happy with the final results, but here are a couple of problems we had to address with the new canopy.

The new upper tier measures 40" x 40". The old upper tier measures 38" x 38". We had to take tucks in all 4 sides and while it works, the screening that attaches to the velcro on the lower tier is pretty messy looking. However, if the upper tier size was adjusted, the opening in the lower tier may have to be changed also. We did not feel capable of working on that.

The new lower tier measures 9'9" corner to corner. The old tier measured 9'11' corner to corner which fitted on a 10' frame. The new tier material has a slight stretch to it which allows it to fit but does cause a slight bow to the frame and the middle tie down tab to barely hold the canopy in place. We sewed 2 extra tie down tabs per side for hold down strength and a new center tie on each side to fit better.

All in all we are quite happy we have something we can use.




"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-05-09

Disappointed

"I thought the replacement included the lighted struts"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-09

Easy to order

"I don’t have my product yet it’s on back order, but the person I dealt with was awesome and very helpful. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-05-09

Wrong size canopy

"Everything with ordering and shipping was great. But I thought I reordered one like I ordered before but this one is way too small. Have to find out how to return and get correct size. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process