ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.84/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.56/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5

Verified
5/5

2022-03-19

Perfect fit

"The pergola cover was an exact fit!
Thanks
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-19

Canopy top for our 10 x 10 back yard arbor

"After having our 10 x 10 arbor with sides and a canopy top for about 30 years, I was able to get a replacement top within three days with a simple 10 minute phone call, Thanks Garden Winds,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-18

Excellent customer service

"Phoned re a new canopy he found the right one on order now "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-18

Good Product

"Received what was ordered in a timely manner in good condition."

Detailed Review Benchmark + -
Overall product shipping and delivery process

Verified
5/5

2022-03-18

Really Good service

"I order for Canada on tursday afternoon and I receive on monday. Really fast delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-17

Excellent turnaround time.

"Received my item less than 7 days after placing my order. Haven't unpacked it yet as it is still regularly too windy to use. I was quite pleased with the first one I purchased and expect the same this time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2022-03-17

Gazebo top replacement

"Hi there,
The service and quick delivery was excellent. Unfortunately, I don't know the quality of the replacement yet, as it is too early to put up my gazebo. But I have been waiting for over a year to find this replacement so didn't want to wait. The only thing I noticed I think the large part of the gazebo is in the box not the small part. So the main thing I can say is the customer service and delivery was great.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-17

gazebo cover

"Ordered a new cover for Walmart 10x10 gazebo that was out of stock last fall. It has a cupola, and main cover and is rip stop. It fits my frame it says with the spinnelsat corners, and cupola on top. It arrived quickly, and in good shape. I will know if it fits, in about 30 -45 days."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-03-17

Out of stock

"I placed an order with Garden Winds on March 2, and heard nothing for more that 3-weeks. When I called to inquire but my order they said that the items were out of stock, and nothing else. When I pushed and asked when the items would be available they said “maybe sometime in May”.
So I cancelled the order and found something similar at Walmart for 1/3 of the price.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2022-03-17

canopy

"Phone order went smoothly. No hassles. Fast shipment. It seemed so easy. I am very satisfied."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-17

No sun for me!

"Needed a new top for our gazebo. Called and got our new top within a week! Great people to work with!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-17

Extremely prompt !

"I emailed a question around 7PM. I did not expect an answer until the next day. I received a reply with 10 minutes. Not only that, I was given the correct sizing and selection. Wonderful service!

My canopy fits perfectly.

Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-03-17

Looks orange definitely not olive

"On back order for over a yr costed me over $60 I hurt my back trying to stretch the fabric to fit n its very very much off color my swing is olive beige the canopy replacement is like orange in hue"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-03-16

Canopy is a good fit

"Prints a shipping label, then waits days to hand it off to UPS. The canopy is a good fit, the one I ordered is generally good for 3 years in the deep south."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-03-16

Garden winds has great customer service.

"Garden Winds has great customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges