ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.81/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.52/5
Customer service:
3.97/5
Return/Replacement policy:
3.94/5

Verified
5/5

2023-07-17

Very nice and very fast transaction

"I Have the RONA hexagone frame gazebo since 2005. The frame is good and the sun is a very destructive power and it is my fourth purchase and I am happy for just change the canopy
Thank you very much
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2023-07-16

Great service and quick to ship

"Great support matching the product I needed. One pocket stitching tore at install. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2023-07-16

When Will it Arrive?

"It would have been useful to know that the item I ordered would not be available before Sept. 30. The page listing the item indicated that there was one in stock."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-16

Excellent!!

"Perfect fit, quality product, very fast shipping, what more could you want?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-16

Perfect fit

"Checking out other reviews helped us decide on going with your company. The new canopy was a perfect fit. Original shopko product needed a new cover. Speedy shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-15

Gazebo canopy cover.

"Item received quickly, as ordered, fits and looks great, thanks."


Verified
3/5

2023-07-15

Leaky seams

"Received my replacement canopy relatively quick. However, it leaks at the seems when it rains which SHOULD NOT happen. I'm a bit disappointed "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-07-15

Hard to find replacement part fitted perfectly.

"A bit tricky to find it listed, but when found and ordered, service was quick. "


Verified
5/5

2023-07-15

Wow what a great company to deal with!

"Customer service goes above and beyond to help you get the right product! Even though they couldn’t guarantee me a perfect match, surprise, their recommendations fit like a glove and I am super happy wth the product with the exception of one Velcro tab seam coming undone when installing the canopy. But after trying over 5 different ones I am just happy to have one that fits and I can enjoy my deck once again. I highly recommend this company especially if you have an older gazebo and are having difficulty finding a new canopy that fits,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-15

Just Awesome

"I have worked with them for six years and they are on it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2023-07-15

2 years for garbage

"I ordered replacement shades for my outdoor dining table pergola. Order was placed 2 years ago I was given a shipping date 2 weeks before shipping they emailed me and told me they were out of stock. Did I want to wait , I said sure fast forward 4 more months and I called customer service. They informed me they were delayed I stated you don’t say I told them it’s been 7 months at this point they asked if I wanted to wait I said what choice do I have garden winds was the only one offering replacement canopies for my pergola. 2 years later I received an email stating my credit card payment didn’t process I called customer service again and told them of course the card didn’t process it’s been over 2 years. Gave them payment over the phone 1 week later I received canopies I looked at the box they came in and I thought to my self that I’m missing 3 boxes My original canopies would have taken up 4 of those boxes. Great quality heavy duty canopies that lasted 18 years. I was wrong all 4 bed sheets were in this box. They were garbage $181.00 dollars for 4 - 18” x 10ft sheets. The quality was a cheap bed sheet fabric. DONT BUY THIS GARBAGE "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-07-14

Excellent Customer Experience

"I needed to exchange the canopy that I had purchased, and Gardenwinds made it exceptionally easy and convenient."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2023-07-14

Replacement umbrella canopy

"The fabric looks cheap and wasn’t well stitched. Several points in the installation ripped bc of the poor stitching. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-07-14

Repeat purchase.

"This is the 2nd time I have bought this product and I'm pleased with quality and ease of application. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-14

Great!

"Prompt delivery; good price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process