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Product & services pricing
3.81/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.52/5
Customer service:
3.97/5
Return/Replacement policy:
3.94/5

Verified
1/5

2023-06-26

VERY DISAPPOINTING!!

"Very disappointing to say the least. NOT COPPER as stated as NOT EVEN the correct size. Very upset!!"


Verified
5/5

2023-06-26

Perfect Fit!

"Great help via text
Perfect fit for my pergola canopy
"

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Verified
5/5

2023-06-26

Great services

"These are the best covers I have found. I have had to replace my swing cover at least 4 times in the last 16 or more years. I live in the high desert where the sun and wind will destroy anything. Even removing it can't save it. Freak winds can show up without warning. I do take it off for winter and early spring, but the weather here is hard. These replacement covers have let me have a useable swing for years. And they help me find the right cover."

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Verified
5/5

2023-06-26

Exactly what was needed

"Wasn't 100% sure about this but it came out A+
Fast delivry too
J
"


Verified
5/5

2023-06-26

Quality service

"Exactly what I ordered. Very helpful sending in a picture of the structure. Very helpful and friendly when I needed to contact customer service. Overall great experience. If you need a new replacement canopy top this is the place to go. Thanks guys. "

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Verified
4/5

2023-06-26

Almost a "Five"

"The canopy cover ordering and delivery was quick and easy. Putting a cover on a 2-tier 10' x 10' frame was trying but finally successful, which is not Garden Winds fault. It came with adequate velcro tie-downs and grommet openings for water drainage. But after the first breezy day, one of the tie downs came out of the stitching. They recommend taking it down with winds, but that's not reasonable when 10-15 mph winds are common. If it lasts a year, hopefully 2, then I will be happy!"

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Verified
1/5

2023-06-25

canopy doesn't fit

"This canopy is supposed to fit a 10 by 10 frame it doesn't and it is so cheaply made. It probably cost 20 bucks to make. I paid $173. I measured the canopy and it is 5 inches out. While trying to get it on, one of the corner grommets ripped slightly, again I'll mention cheaply made. So to go through the hassle of returning and the company telling me they won't refund my money, I'm out $173 and no shelter from the sun and rain :(
Buy from a local store is my advise.
"

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Verified
5/5

2023-06-25

It was perfect!

"I’m very happy with the merchandise and the delivery time! Thank you!"

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Verified
3/5

2023-06-25

Disappointing product design.

"As a rule I’ve always been satisfied with product and shipping method. I chose a pattern with strips rather than my usual solids this year. Love the stripes! Unhappy with a one sided pattern on the pergola cover. They responded by saying one side is less colorful due to product design. Well… never has there been a noticeable difference before hand on my many other choices. If so, it was so slight and not worth mentioning. In this case, the inside pattern was not visible and in fact a solid white color was the pattern! I’ve reversed the cover so I may enjoy the stripes while sitting under my pergola leaving a lack of pattern and color to be enjoyed by my neighbors. Not digging it. "


Verified
1/5

2023-06-25

No help

"I contacted customer service about a canopy cover that didn't fit and I believe is made to small. I told then the size and they said contact the manufacturer. Even though your website shows the exact model and size."

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Verified
5/5

2023-06-25

Easy

"The website is easy to use and I was able to find the correct canopy immediately. Shipping was quick. Item fits perfectly."

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Verified
5/5

2023-06-25

Replacement Umbrella Canopy

"Prompt response, very helpful customer service. The canopy was a perfect match and simple to install."

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Verified
5/5

2023-06-25

Excellent service

"Order fulfilled and processed quickly."

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5/5

2023-06-25

Awesome Timely Service

"Pergola replacement ordered 2. Always quality products "

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Verified
5/5

2023-06-24

Good stuff!!

"Your gazebo covers fit perfectly...perhaps a little too perfectly. They wear well. I just wish you provided different colors in the higher grade covers."

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