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Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
5/5

2017-09-07

Gazebo replacement

"The order arrived quickly. Installation was easier than I remember from the last time. Looks good!"


Verified
4/5

2017-09-07

Hoping for the best!

"The top tier was very tight and difficult to install. We had to push the snap pins in and push the metal arms all the way in till they bottomed out to get it on.
We haven't tried the canopy yet since we already took down the frame and stored it for the winter. All we can do at this point is trust it will fit just fine in the spring. Here's hoping!
"

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Verified
2/5

2017-09-07

Replacement covers do not fit

"We bought two different replacement covers that were supposed to be exact replacement, but not even close. We were told by garden winds to call manufacturer because their frame was wrong, WHAT???? Why does garden winds call it a replacement?
Original cover fell apart within the first 6 months, junk!
"

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Verified
1/5

2017-09-07

Quick to bill, never shipped.

"I ordered two replacement tops and was told they were out of stock, but if I placed the order I would not be billed until they were shipped. I was charged that day and have never received the products nor any notice from the company."


Verified
3/5

2017-09-06

Return

"I had to return a replacement canopy. Hopefully it gets credited to my account! "


Verified
5/5

2017-09-06

Great service

"I got it right away ...great service. "


Verified
5/5

2017-09-06

Happy.

"Replacement cover fits perfectly, super quick delivery. Would deal again with Garden Winds. "

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Verified
5/5

2017-09-06

Speedy, trustworthy, good value

"Expedited the purchase quickly, arrived with no issues.
Very good.... will return and recommend.
"


Verified
5/5

2017-09-05

Great service

"I had purchased a cover for my gazebo, but it was the wrong one. I sent a text with pictures and I got an almost immediate response with a link to the correct one. They also helped me with how to return the wrong one. It was a very pleasant experience and I usually have problems with customer service as it is usually terrible. Not in this case. It was great"


Verified
1/5

2017-09-05

Replacement Canopy

"I ordered a replacment canopy for my swing I purchanced from Garden Winds. I check to see that I ordered the correct replacement for my model and bought it. When I recieved the item it is clear that it does not fit. Not only that but it is nowhere near the same color. I emailed costumer service and have recieved zero response. "

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Verified
5/5

2017-09-05

Happy with the canopy

"I was surprised the canopy fit so well. I am very happy with it. The last one (which tore due to wind and being three years old) never did fit right and the material was very thin."


Verified
5/5

2017-09-05

Had what I needed

"Easy to navigate around website,"


Verified
1/5

2017-09-04

Horrible Customer Service

"Contacted them about problem with product and they would not help. I will never purchase another item from them. "

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Verified
5/5

2017-09-04

Good Stuff

"Third roof for our 12 year old Gazebo. Easy to order, very quickly received. Lasts under intense summer sun for about three years. "

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Verified
5/5

2017-09-03

Gardenwinds canopy

"delivered fast, easy to install"

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