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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
3.75/5
Return/Replacement policy:
0.00/5

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Verified
1/5

2013-05-20

"I ordered some potato seeds from this company. The shipping information said 6-12 days. However, when I emailed requesting information the seeds I was told it would actually be 3 weeks till I got them. They said there was nothing they could do. I guess informing the customer about actual shipping times is not something they are able to do. Plus, their customer service rep when I called was very rude. "

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Verified
1/5

2011-12-16

"Upgraded shipping by 2 levels, nearly doubling the cost of shipping from $9.90 to $18.05, so my item would arrive in time. My item wasn't even given to FedEx until the 4th business day after I ordered, and is currently scheduled to arrive on the 6th calendar day that FedEx has had it. Unless you want to pay a lot for shipping and don't care when your purchase arrives, you should look elsewhere."

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Verified
5/5

2008-07-29

"Gardners.com is a great place to find gardening supplies that you cannot find at your local garnder store (or are too expenseive there.) We found some great self-watering and regular raised beds that have allowed us to use the sunniest part of our yeard that has proven way too dry for conventional gardening. Very reasonable pricing as well as shipping and handling. "

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5/5

2004-07-27

"In the past this merchant has had merchandise that no one else seems to carry. Further, when they have a sale it is always good. We have bought from them for many years, even before the internet."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-11

"Good company to do business with. Their prices are not what I'd call "low," and in some cases are higher than I'd expect, but they carry a number of unique and unusual yard and garden products. Their rain barrels are very reasonable compared to other vendors. I recommend Gardener's Supply because they communicate shipping info well and their shipping charges are very, very reasonable. I paid just $12 shipping for a 40-gal. rain barrel and downspout diverter that shipped separately. With so many sellers making shipping a profit center with jacked-up s&h, I'm impressed with this."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

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