"Totally unprofessional!! I purchased a terrarium for Xmas on 12/6. Got the order confirmation number immediately, then heard nothing for weeks. When I called (about 12/20) they informed me the item was backordered (although it was listed as "in stock" when I ordered it originally). I decided to wait till 12/25 just in case they came through. They didn't. When I checked the website on 12/26 it was listed as "Estimated shipping Feb. '05". Enough. I called on 12/27 to cancel the order they informed me it had shipped out 12/26! Argh! So now I have to refuse delivery.
At the very least I should have been told it was backordered when I orderd it. At least then I'd have had another gift on hand for Xmas. "