"The rails were easy to put together, although I had to print the instructions from the website. They really should be included in the box. I am pleased with the study quality of the entire. I got the one with the 2nd hang rack and I see where they have precut holes in case you want to permanently bolt it to the uprights. Good quality rack just as advertised!"

"Sean James Enterprises, dba Garment Racks Etc. is a Georgia-based, small business selling (obviously) garment racks and related hardware. This review is based on two separate experiences with SeanJames, and is a true example of having to put up with the bad to get the goods.

PROS:

1. They sell very good quality merchandise. You won't find the cheap little throwaway racks typically sold by Target, KMart, etc. at SeanJames. SeanJames' hardware is sturdy and built to last.

2. They offer enough variations of the racks to meet most needs (and budgets).

3. Their customer service is pleasant and responsive, via telephone or email.

4. Their website is easy to navigate and informative.

CONS:

1. SeanJames provides absolutely no after-the-sale information whatsoever, period. No shipping information, no tracking numbers, no email other than one auto-generated (via their online host, Yahoo) confirming the sale. The only way you're going to get shipping info is to ask for it by phone or email.

2. Some of their racks require assembly, but are not accompanied by any documentation at all. Again, you'll have to call or email for instructions if you need them.

3. Their website mentions UPS as their shipper, but they use FedEx Ground, one of the worst shipping services in the industry. Don't expect a word of any "Special Shipping Instructions" - if you provide any - to be followed. They won't be.

4. Shipping rates are high. True, the racks are heavy, but it seems that their rates are inordinately expensive, and may be padded.

5. Shipping is slow. First time, the items were shipped 3 days after the order was placed. Second time, they were shipped 8 days after the order was placed.

In summary, SeanJames is a good resource for garment racks, and for the quality offered, they seem to have little or no competetion in their price class. However, you need to put up with their amateurish, non-existent communication and low-end shipping practices to get the goods.

"