"ordered salt and pepper grin only holds small amount to grind, also order a pairing knife ,there was no edge at all , had to put a sharp edge on it"
"I returned an item and failed to put my return slip in there, but used the UPS slip. Because I can't find my UPS slip they are refusing to give me credit. When the item was received they should be able to tell who the customer is by the UPS slip. When I inquired via email thinking it would be simple they customer service reps were clueless and didn't even try to help."
"The address was wrong, and I noticed immediately and they immdiately told me to bad for you! They refused, within 2 minutes of ordering to change the address? Make a mistake with these guys, and you have no recourse. "
"I have made many purchases from Garrett Wade and have never been disappointed. The products are excellent quality, and the service is fast and friendly. They have many products from the US, but also from other countries with good quality products like Japan, Germany, France and Italy and they are not only transparent about the source but let you shop by country of origin! I have not found any other company doing that. So many companies just say "imported" which to me means China. It is so reassuring to know that I am not getting a cheap Chinese fake. I have purchased kitchen products from Japan and France that are amazing, and tools from Germany that have incredible precision. The US products are always high quality too. I will return to Garrett Wade again and again. "
"Another typically great experience with GarrettWade. Their website worked well and was easy to navigate, search and purchase. Shipping was quick and their packing job was perfect. Very happy customer!"
"I have bought a variety of products from Garrett Wade, and every item has been top notch quality! "
"From Canada I bought a tool made only by GarretWade in the USA. I paid for the shipping on the GarretWade web page. Since this was a tool made by them and with the free trade agreement in place making such a purchase should have no import fees (or so I thought). Actually there were no export/import fees but the UPS shipper that I thought had been paid added a surcharge for doing paperwork! And they did it after they already had my purchase in their hands. It seemed like they were holding my tool hostage.The added charged amounted to over 40 dollars Canadian. Watch out for those UPS fees."
"I've ordered 4 items from this company this past year. Everyone of them has been backordered. Now I got a notice that they're FINALLY processing the other half of my recent order (which is over a month ago) and my credit card was rejected. It's the same card they processed the original order with and there's nothing wrong with my card. I just used it online twice this morning. I cancelled this final item and will not order from them again. Totally incompetent."
" It's a cliche for a reason. You can find cheap tools just about anywhere. But if you want high quality, durable tools that you can use for years and pass down to your children, go to Garrett Wade. You get what you pay for. I've been a maker almost my entire life. I still have my dad's Craftsman hand tools I use just about every day or so. My kids have all grown up and they all know a thing or two about fixing and making things from hanging out in the shop with me. Now one of my grand-daughters wants to join me in the shop whenever I go out to do something. Garrett Wade Company has a suede leather child's work apron I just bought and I know she'll love it and pass it on to her child when the time comes. Every tool I've bought from them is high quality, built to last and extremely useful.
They also sell antiques when they find them. Not everything is expensive, they have regular sales and special offers on numerous, useful items. Whether you're a gardener, a woodworker, or an all-around Mr. Fix-It, you can find what you need and you'll treasure them for a life-time and more."
"Last purchase from GarrettWade was in 2011, purchased a super heavy-duty shovel and thought we better buy another to have on hand in the future if for some reason something happens to the old one. WAS DELIGHTED to find GarrettWade is still in business and the product is still available!! So we purchased that and another garden item and amazingly, even in the midst of a pandemic, everything arrived in a super timely manner and was exactly as the prior item purchased years ago-!!
Several of our other gardening items have recently failed after many years of hard service and we have been met with great disappointment to find the Companies are OUT OF BUSINESS and those awesome products are gone and only cheap China crap is available-! LUCKILY, this was not the case with GarrettWade-!"
"Nothing is good or correct when you deal with Garrett-Wade company. Avid it in the first place.
First all, the deal they offer me was 2 for the price of 1. I only receive 1 item. Honestly I could catch it , cause the e-mailed receipt show only one item. I assumed falsely they were honest.
Shipping: They charge over $ 12.00 for small, 2 once package. They tax the shipping cost , although they shouldn’t ? Only companies located in the state of Illinois charges tax on shipping in the USA.
These guys are a rip off from the start to the end. Avoid them.
"
"My experience with Garrett Wade was truly a professional and informative experience! I found the attached videos to be very well done and assisted me greatly in the buying experience! I initially ordered some leather tools and they arrived quickly and exceeded my expectations from the moment I removed them from the professionally packaged shipping. I was so impressed with my initial purchase that when seeking a wooden tool box. I felt compelled to order from Garrett Wade. My beautiful Gerstner Tool box arrived days later and I am thoroughly enjoying all of my items purchased through Garrett Wade! Garrett Wade has earned a lifetime customer because of the service, professionalism and quality! I would recommend Garrett Wade to everyone! Jay Knudtson "
"I ordered a couple of their impact drivers and they took over a month to arrive. Apparently, they were back-ordered, but no one bothered to communicate that to me. I reached out to customer support and requested a refund of my shipping because it took so long and they said there was nothing they could do. The products themselves are cheap feelings and I'll be surprised if they last a year. I won't be ordering anything from GW again."
"I placed an order in January 2019 using gift certificates to pay for the merchandise and gave GW my credit card number to pay for the balance of $17.60.
GW sent me an email receipt confirming that my MasterCard would be charged $17.60.
My credit card statement came and showed that GW had charged me $52.70 instead of $17.60.
Their management team is 'researching', but haven't refunded the $35.10 difference. I will probably have to get my credit card company involved, because every time I communicate with one of their customer service representatives I feel less and less sure they'll actually be honest and correct their mistake. GW should never be trusted with your credit card number. If you have to buy from them, send a check."
"Made two purchases on-line with Garrett-Wade and have been pleased with the quality, ease of ordering, delivery time and follow-up. Have already recommended them to several friends and family members and given them their catalog."