"One of the Worst SIte to order. BUYERS BEWARE! They never send any email. They dont answer phone calls. They dont reply to emails. But they charge your CC in few minutes. Its been over 3 weeks and they havent even shipped the item.
*** DO NOT BUY FROM THEM *** I PROMISE THAT YOU WILL BE DISAPOINTED *****
"
"I have experienced the same horrible service from Gately's as the other reviews on this site. I wish I had seen this site before ordering. The only reason I ordered from designdining.com was because the furniture was in stock and the delivery date was listed on their website. The website said the order would ship by April 20th, but it wasn't shipped until May 4th. I called customer service 5 times and each time I was given an excuse (computers are down, need to consult with my coworker, need to call the manufacturer) and was told they had to call me back. I never received a return phone call, not once. I also emailed customer service twice and received no answers to my questions. When my dining room set finally arrived, the box had been ripped and the table had a big gouge on the top of it. I called customer service and explained that I need a replacement right away. I was told that their policy is to have the damaged table shipped back so they can determine that it was damaged and then they will order a replacement. Rep said this is the policy so people don’t lie about damage just to return the furniture for a refund. This is an interesting policy considering I don’t want a refund; I just want furniture that isn’t damaged. I had to email photos to Gately’s to prove the table was damaged. Gately’s had to email the photos to the manufacturer. I immediately emailed the photos. Unfortunately, the Gately's rep waited two business days before forwarding the photos to the manufacturer. Obviously there is no sense of urgency to service their customers. This is a very frustrating experience. Gately's has had my money for over a month and my order is still not complete. I will never recommend this store to anyone. "
"I have had the exact same experiences as others on that have reviewed this site. I ordered something that the website said was in stock. When I found out it wasn't I cancelled the order, it took me two tries to get a confirmation email which I recieved on April 3rd. My credit card has still not been credited for the cancellation as of April 19th even though they said it would be 72 hours. I called numerous times but get transferred or the person on the phone tells me they can't do anything. I have started the process of taking the dispute up with AMEX so we will see what happens. I would NOT deal with this website or any of the the other Gately's Family of stores again."
"Purchased curve bar from Sleek Spaces.com a/k/a Gately - which they don't tell you until AFTER you've ordered. It said it would ship within 4-5 days. I got a confirmation immediately and they hit my credit card 4 days later so I thought it was shipping and would be arriving soon. Nothing. I emailed the customer service link twice which said all inquiries would be answered w/i 24 hours. No response. I called the number and had to wait to talk to someone for over 30 minutes. They told me they would check with the vendor on shipping and call me right back. They did not call. I emailed again and again they say they are checking with the vendor. It's been almost a month and I can't get anyone to verify the order or tell me when it's supposed to ship. I am now looking at cancelling the order - tryin to recover the money from my credit card and trying to find something else that will work in place of this product. WHAT A PITA! Apparently Gately sells things they don't actually have but they don't tell you that until after they have your money. I would never deal with this company again. "
"Terrible Transaction. Slow and incomplete delivery. The Futon set order arrived WITHOUT the mattress! Supposedly the mattress will arrive in a few more days (holding my breath). The Adonis futon sold to me had a major problem: one of the seat deck wooden members had the T-Nuts installed on the wrong side. I had it mostly assembled when I realized this, then had to tear it appart, pry out the nuts, pound them in on the correct side, and re-assemble. Their customer service will promise the moon when you are ordering, but after that, you won't hear from them unless you call them yourself. After calling them and outlining the problems with this transaction, all the CSR said was "Sorry". I think it is Gately's that is "sorry". I know I won't buy from them again!"
"Total turn-off. After 1 months of waiting for my purchase to arrive, I called up. They promised to return call. After another month I called again. They blamed their vendor for non-shipment. But who can they blame for failing to respond to e-mail or phone inquiries? On-hold times for their customer service line: 15 minutes the first time; 30 minutes the second."
"Ordered on Gately's Web site on July 14th and was informed at the time of purchase that "we expect your order to ship between 7/16 and 7/18". Product eventually shipped on August 1 after numerous phone calls to an indifferent customer support staff. Gately's promotes its service but does not deliver. I will not order from this company again."