"Did not receive the product that I ordered which by the way took forever to get here.. I ordered alkaline batteries and I received non alkaline . It clearly states that if a customer receives the wrong item a full refund and shipping would be given .. I have called twice and now received an email stating no shipping return.. I am totally disappointed in your customer service and would appreciate if this issue would get rectified "

"I opened the package containing the can opener and tried to open a can of tomato bits and it stalled 6 times. I did as directed by spinning clockwise and it would stall each and every time. The first stall was about one half through opening the can. So as you can see using a hand opener would have been more efficient. I have arthritis and carpal tunnel in my hands and it is getting worse. I thought that this was my answer to the pain. I used your AA batteries that I also purchased at the time so I just have not solution to my problem. Have I wasted my money. It has already been a problem with GearXS not having my billing information that I had to reapply. I enjoy your offers but, what do you suggest with this new problem? Ron"

"Bought some cheap warm gloves. But maybe too cheap. The velcro tightener strap broke off just taking it out of the package."

"A few days ago, I might have given GearXS only 1 star over a mistake on their part that kept me from getting a large order in time for Christmas and the subsequent back and forth regarding returning the box at their expense. Until today, that is, when Kim A in their RMA department took my call and was incredibly courteous and helpful. Soon after, she emailed me a prepaid shipping label. Thank you, Kim. Because of you, GearXS will keep me as a customer."

"I will definitely buy from them again."

"Fast delivery, courteous service."

"I haven't received my product yet, three days ago I received an email that said it would be shipped within 24-48 hours and that I would receive conformation of the shipment. Well no email, no shipping notice which makes since because it took you 4 days to reply to my email asking you why my product hasn't been shipped. when I bought it your delivery notice said shipped in 3 to 5 business days. Well it has been about 20 days and no product. No phone call, no shipping notice, no email.
Here is the Proof!
Hello,

Thank you for contacting us in regards to your order. Your order will ship within 24-48 business hours. Once your order ships, you will receive an email with the updated tracking information. Please feel free to contact us with any further questions or concerns.

All the Best,


Eric A.
GearXS Customer Support
***-***-**** 10am-4pm CST
"

"Good product, good price, very satisfied "

"order placed 12/23, paid right away. as of today package shows it has been in "packaging" for over 2 weeks. How long does it take for 2 pair of soft gloves to be put into a box?????
IF or when I get my order, I really don't see me ordering from this web site again. Will also plan on sharing this horrible experience on all my social media web sites."

"I ordered my kids Christmas gifts on 12/12/15 and they still haven't been shipped after almost a month. My order totaled $305 and I have contacted Customer Service multiple times but have not gotten an answer as to the reason for the delay. All items were in stock at time of order. Will not be shopping at this store again. Very disappointed.... *Update- 01/11/16 still HAS NOT been shipped."

"Very satisfied! Great buying experience!! "

"Very disappointed waiting several weeks for my item and still nothing...get no help from the seller as they tell me to contact the usps for my package....I didn't pay the usps I paid gearxs.com"

"They said they were insulated gloves, fleece lined.
They were simply fleece gloves, not suitable for winter wear at all.
The dress gloves were for a Birthday present so they have not been opened as of yet."

"great service - great product - great price - will definately be shopping here more"

"Very satisfied with the product even though it has already ripped. You get what you pay for. "