"Terrible- I returned a long board and never got another one back. I have sent email after email for 2 years and no one responds. This is one of those companies to stay away from. I lost $100- I am a 50
year old teacher- who purchased for her son. I know
go into local board shops. I found a great one Stalefish in Belair Md. Shop owners have integrity.
Not like Gear Guys. "

"bought a long board from them almost a year ago July 3rd 2008, spent 175 on it.. till this day March 15, 2009, i have not received it. I constantly emailed them, but they would never reply. I called them millions of times, but it would always go to voicemail, they never called me back either. Of course, they never gave me my money back. DON'T BUY FROM THEM! IT'S A SCAM. Also, make sure you save your emails in the event they do reply. Somehow, all emails I received from them disappeared. Their site went down the same time my emails disappeared. Coincidence? I think not.."

"Today is Jan 11th, 2009 and for months I have been trying to get the status of my order and no one replies to my E-mails and no one answers the telephone number that was on the website. I spent $199.98 and requested a refund and no response. I still await for a response."

"Horrible eperience. They sent the wrong item, so I returned it. The item was returned once again to me, indicating that the return address supplied by the company did not exist. I should have seen the signs, but requested another address, which came after a couple of months, and re-returned the item (like an idiot) and have not seen an money or received any further communication since. "

"Horrible serivce. I ordered a longboard two weeks ago. They told me that they were using Fedex ground to ship it and it would take 5-7 business days. It took them that long to finally put it in the mail and then they shipped usps parcel postage. Usps parcel postage is the cheapest one possible and it takes 2-9 business days. I will order anything again from this website. Not to mention I have called and emailed them and they have not returned either. Slow lazy business owners."

"Think these negative reviews are just people making stuff up because they had a bad experience? They are not. I have shopped on-line a lot. Yes I am a guy, but I like to shop. And I have never made an on-line review before now. That is until I placed an order from gear guys/boardsports a month ago, tried calling thirty or so times....... only to get voice mail. I have tried e-mailing them. No answer. So I am thinking I got scammed for the first time in my life. The several hundred spent on a longboard and wheels gone. Summer ending, and my bithday present for myself long gone.
Boardsports and gearguys can and will scam you.
I have given them warnings that I will contact my credit card company, and now I will be, after reading the other reviews here.
Seriously. Look out and if you feel like throwing your money away, just open up the window of your car and toss it."

"Item was shipped quickly! Arrived earlier than expected. Great transaction overall."

"AVOID THESE CLOWNS LIKE THE PLAGUE. A true scam! They'll take your money and deliver nothing, won't answer calls or e-mails. They should be closed down."

"The worst online shopping experience ever. They say on their website that they usually answer emails about orders within 4 Hrs and will get to all of them within 24 Hrs. Well don't believe anything you read on their site. I have sent multiple inquiries as to why I still not have received my order in almost 2 months (they where able to charge my credit card right away though)and have heard nothing back from anyone. Don’t order from Gearguys.com I repeat do not order from Gearguys.com unless you want to be out a few hundred bucks without anything to show for it. I wonder if they created their sister site Boardsports.com so they still can lure people in that have already been burned ordering from their Gearguys.com site?"

"Great, fast free shipping. No problems whatsoever with invoices, etc. Product was EXACTLY as described, and I love the Exkate Torsion trucks. Very good web site, nothing but praise from me!"