"I made the unfortunate decision to purchase a Jackery solar generator, and it turned out to be a total disaster. The product failed me after a mere five uses, and the customer service? Don’t even get me started. They were unhelpful, disinterested, and seemed to lack basic knowledge about their products. Julio, a representative I spoke with, was particularly unhelpful. It was clear that customer satisfaction is not a priority for Jackery. If you’re considering buying from them, think again. There are plenty of other companies out there with better products and customer service."

"I placed an order for a few items 5 months ago. After numerous contacts with support people that seem to just be irritated that I'm contacting them to wonder where my product are, I'm still waiting for one of them.

They "resell" from Chinese companies and keep that hidden until after a couple of months later when you start asking where your order is, they tell you to contact someone in China.

I recommend that people avoid this site, www.geekdad.com"