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Product & services pricing
4.29/5
Chance of future purchase:
4.63/5
Shipping & packaging:
4.62/5
Customer service:
4.66/5
Return/Replacement policy:
4.69/5

Verified
5/5

2024-04-29

Great customer service

"I couldn't be any happier with the service I received from Jason from Geeks2U today. He was polite, efficient and had my computer and laptop both fixed and showed me what to do if I had any more issues arise. My computer/laptop and modem/router are all quite old so my problem had been recurring. Jason was honest with me and we discussed options on what I need to do in the future. I have just recently been ripped off by another company who pretended to be from Geeks so I was really pleased with Jason's honesty.
"

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Rep reply posted 2024-04-30
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for your feedback!
We'd be more than happy to have Jason back out to you if you need help in the future”


Verified
5/5

2024-04-29

"Excellent fast service. Will recommend "

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Rep reply posted 2024-04-29
A rep from Geeks2U, Geeks2U, has responded:

“Thank you!”


Verified
5/5

2024-04-27

Excellent Service

"I used Geeks2U after inadvertently crashing the operating system on my laptop. The technician turned up on time; worked out the problem; reinstalled a new system and several of my important programs whilst communicating what he was doing at each step. Highly recommended."

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Rep reply posted 2024-04-28
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, I'm so pleased we were able to help!”


Verified
5/5

2024-04-17

First time user via recommendation from a friend.

"Our friend is a long time user of Geeks 2U. They are extremely happy with them.

I am from an IT supplier- dinosaur era background so a little dubious.

Pleasantly surprised how well their easy to use online booking works, if tech is delayed they call direct to explain and will update their eta.

This tells me they will stay until issue resolved or a plan put in place to move forward.

Today our tech was within the eta window. Asked a couple-or of questions- solved quickly. He recommended alternative to our current AV software. It was this giving us grief.
I asked about options if we get into strife again…we are so happy how they operate.

We will engage again to clean up our home office technology.
THANK YOU GEEKS - you have another family who will not hesitate to call for help!





"

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Rep reply posted 2024-04-18
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback! I'm so pleased to hear you had a positive experience with us”


Verified
5/5

2024-04-13

Great service

"Hassan was great, he arrived on time, he resolved our issue, and he was friendly, respectful and professional. Thanks so much - we will definitely use Geeks2u if we have any issues in the future."

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Rep reply posted 2024-04-14
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, we'd be more than happy to get Hassan back out to you if you require help again in the future!”


Verified
5/5

2024-04-11

Housekeeping on home computer

"Phil arrived as scheduled, inspected and then informed me of the status of my computer and completed all tasks competently. He was helpful and explained the changes he made in a manner that I could understand."

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Rep reply posted 2024-04-14
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, I'm pleased Phil was able to help!


Verified
5/5

2024-04-05

Best IT help ever.

"Best help I have ever had with my computer, have used geeks 2 u twice, once for my home computer, Microsoft, came out on the weekend sorted it out. Then had them help a friend with her apple lap top again sorted out in one visit. Really nice to have an IT guy who listens as well as knows his stuff. Great to finally have IT support that I am totally happy with."

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Rep reply posted 2024-04-07
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, I'm pleased to hear you've had such a positive experience with us!”


Verified
5/5

2024-04-05

Mark was a really nice person and did a great job. Computer is working well again thanks to him.

"Mark was a really nice person and did a great job. Computer is working well again thanks to him"

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Rep reply posted 2024-04-07
A rep from Geeks2U, Geeks2U, has responded:

“I'm happy to hear Mark could help!”


Verified
5/5

2024-04-03

Excellent

"Found our problem very quickly and explained complex issues very clearly"

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Rep reply posted 2024-04-04
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for the feedback. Glad to hear you were sorted quickly.”


Verified
5/5

2024-03-27

Laptop speaker fault

"Peter was excellent and though he was unable to fix my speaker problem on both my laptop and phone, his advice was commonsense in relation to purchasing external bluetooth speakers for my laptop. He tried to adjust speakers, also used a blower to clean, to no avail, my laptop is 8 years old, so suggested it was an aging, wear and tear problem. He was on time, very polite, phoned prior to coming as requested and nothing was too much bother for him, very professional and helpful, adding if I needed further help in relation to speakers to contact him through Geeks.
"

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Rep reply posted 2024-04-01
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, we really appreciate it!”


Verified
5/5

2024-03-27

Cleaned my pc after being scammed

"Hanns was polite and efficient and fixed my pc,would request him next time and felt comfortable with him in my home "

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Rep reply posted 2024-03-28
A rep from Geeks2U, Geeks2U, has responded:

“I'm pleased to hear you had such a positive experience with Hanns! We'd be more than happy to have him back out to you if you need assistance in the future”


Verified
5/5

2024-03-25

great service

"The Tech was very Friendly and helpful. He provide some great advice and solved our tech issue very promptly. "

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Rep reply posted 2024-03-25
A rep from Geeks2U, Geeks2U, has responded:

“I'm pleased to hear you had such a positive experience with us!”


Verified
5/5

2024-03-18

Excellent service.

"Very friendly and courteous technician. New exactly how to fix the problem.. Fantastic job done.."

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Rep reply posted 2024-03-18
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, I'm pleased we could help!”


Verified
5/5

2024-03-18

Email setup

"Technician arrived on time and sorted out my problem quickly.
Excellent job well done.
"

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Rep reply posted 2024-03-18
A rep from Geeks2U, Geeks2U, has responded:

“I'm pleased to hear we could help sort everything out quickly!”


Verified
5/5

2024-03-18

What service should be

"Adrian was on time, he was polite, explained things, and solved the problem. What more could you ask for?"

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Rep reply posted 2024-03-18
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback! I'm pleased you had such a positive experience with Adrian!”