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GenTech Computer Systems / gogentech.com

2 reviews
5.00 / 5


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Product & services pricing
0.00/5
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5/5

2003-02-27

"Great company! Ordered a Cooler Master ATC-201B-SXT from them for $180 after shipping. Fast processing, fast shipping. Extremely prompt answers thourgh email, and very helpful over the phone. Would defintely deal with again."

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5/5

2002-12-27

"The system was delivered as promised; shipping costs were lower than those of competitors,

Phone support was excellent, although hours were limited.

The system has worked flawlessly for the last two years with the following notable exception: the CD-RW by Creative worked for a while, then stopped functioning. I returned it for a replacement, but this also did not work. Again, after a long discussion via telephone, I again returned it for one that worked (fairly well) but that has been since replaced with another faster writer that works quite well. I suspect that the fault lay in the CD-RW itself. By the way, Creative would be best served to stick to audio products.

I am considering purchasing a new computer and will certainly investigate the prices on GenTech's site before I buy.
"

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Overall quality of the company
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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