"The best example of good customer service!"

"I ordered a MSI GT70 2OC had some issues with my bank but that was on my side.
Customer service(a.k.a. Ken) was perfect definitely gonna buy from them again and i'm gonna recomend to my friends to buy from GenTech.
Thank you GenTech!"

"I bought a MSI GT60-20D from Gentech. The laptop was modified by them according to my specifications. The work and shipment was very fast. Before shipping Ken Lee of Gentech thoroughly tested the machine and kept me informed of progress. I worked with me to resolve a glitch with the memory I had specified, and changed to RAM sticks which were compatible with the machines bios.
He installed an upgraded screen for me , which is beautiful.
I had a great experience and have a killer machine and received great service at a fair price. I would buy again from Gentech anytime!"

"We got a few reseller here in australia but mostly parts are out of stock and will take time for them to deliver.. so i search from internet. I first heard GentechPC from youtube and found its review mostly positive!

I made the order couple of weeks ago. the day after i ordered my laptop i request to change my shipping due to my travel requirements and be gone for a few days.. Amazing Ken replied immediately!! after i sent the additional payment for my shipping option, he immediately made the changes as well.

I got the laptop as his commited date! however i had troubles installing the softawre (bec. i didnt bought an Operating System)..nevertheless Ken extended his effort in helping me fix the problem! This guy is very committed to his work and appreciate all their efforts!


I recommend GENTECHPC to anyone who wishes to buy laptop internationally :)

Karl (Sydney,AU)"

"Very pleased with my experience. I picked Gentech based on the positive reviews and now I now I'm writing a positive review. Outstanding customer service. Couldn't be happier with my new laptop. "

"Hello curious gaming laptop buyers,

I purchased a barebones 16f3 gt60 gtx680m on May 13th 2013. I did not call so I hadn't spoke with the infamous Ken. My order shipped extremly fast and was in my hands a week later. What a beautiful machine, after typing on it I noticed the keyboard seemed buggy. Certain keys would not register and I was getting a lot of "o's" whenever I typed. After a quick goooooogle I learned this was very common in these keyboards, so I shot gentech an email. Less than 15mins later I received a response from the legend Ken himself giving me troubleshooting advice. When the troubleshooting still failed Ken put in an order and a brand new keyboard was on its way. After the new keyboard installation this baby is perfect and flawless. I cannot place the blame on gentech for keyboard and they handled it in a professional manner and I experienced some true customer service which seems to be lacking with other resellers these days. Gentech is a great reseller and you should definitly give them your money. I am very happy with my purchase however after having this computer for 2 weeks I noticed the new gtx780ms and haswell processors were added to the site for the same price :\ oh well that's what I get for being impatient. Gentech has my future buisness!"

"Excellent laptop reseller and builder. They can give you much more freedom in selecting your laptops config even the items that not on their list! Just email or phone call to deal with them, they like to match your taste and give a competitive price among other laptop builder! At the same time, they accept paypal payment for customer that out of US. It's much more convince rather than wire-transfer! Highly recommend to everyone who looks for building a unique laptop! "

"I had just received my refund from ibuypower after a very bad buying experience and so I was skeptical to buy online again... However after reading all the very positive reviews and the great deals that GenTech offers I decided to give them a try. I placed my order for the GT70 with the free 30 day dead pixel warrante, the free upgrade to 16gb 1600 ram, and the free shipping on 3/28 at 8am. I received an email around 5pm the same day notifying me that my laptop had shipped! It took UPS 3 business days to ship it from CA to AZ which was great for free shipping. After careful review I can't find a single thing wrong with this beautiful laptop. I am more than pleased and I will be telling my friends! If your going to buy a gaming laptop online you should definitely look at GenTech."

"Hello,
I ordered a MSI GT60 worth $2000 from GentechPC.
In my case, I ordered the laptop on 24th Dec and requested it to be delivered before Janaury 1.

Any other reseller would have clearly denied shipping this fast or made false promises but GenTech PC said they would try their best. I had a very good communication with GenTechPC over email and they kept updating me and clearing my queries. Soon they told they will be able to ship the laptop on the desired date :)
I got the laptop soon after at the exact date 1 Jan as they promised and had no problem whatso ever before or after buying.
Their International shipping prices are also very affordable and they are very familier with the processs.
So, I will definately recommend GENTECHPC to everyone."

"Gentech PC is an amazing place to buy laptops online. They have got all the models you might like and a wide range of customizing options. But above all their customer service, support, and shipping are unmatched. Talking from personal experience, I gave the guys at Gentech a very tight date to custom build and ship my laptop. They gave me an all green and they delivered the unit days before the ETA date. And if you got any questions or anything just email them or call them. Mr. Ken Lee over there is an amazing guy, he will answer all you questions and help you out with anything PC related. I got my laptop and I am still in contact with him. Guys are very knowledgeable and will help you out whenever. I would definitely buy any future laptops from Gentechpc and do recommend it to everyone."

"I would say this was probably the best online purchase experience yet! The people working at GenTech PC were very helpful and a pleasure to talk to. I did overnight shipping on my MSI GT70-452us(a complete badass laptop!). I was excited to get the laptop so I called in and asked when it would get to me. They knew I was anxious to get it so they said it would be to me by Thursday or Friday, the day I called on was Tuesday morn. So I thought that was awesome! Other online companies were taking weeks to ship! I woke up the next morn to an email that my computer has shipped late that Tuesday night... I got my computer the following day 2 days earlier than promised! GenTech is just completely awesome in my book! I have already sent my friends to then to purchase laptops. I will definitely do business with them again!

Thank you guys!"

"Very good service, excellent support overall the best reseller for laptops.
it can do all kinds of shipping , even if u want it to arrive at a certain date.
awsome people doing great job
recommend to everybody from usa or international.
they accept international credit cards/paypal."

"Wonderful online store to shop for the laptop. Definitively recommend to all friends and people I know to shop here. Excellent customer services ! Will buy again when the time comes. "

"Excellent service, really quick!"

"EDIT AND UPDATE, 12/6/2012: Their customer support has gotten back to me, about 3-4 days after the review with a quick question, and then nearly two weeks after answering that question. They have been shown a willingness to make amends for these mistakes. As I suspect in many other settings, they'd just as well as any other reseller, as demonstrated by the other reviews on this website. I've revised my ratings to reflect these recent efforts..


My story:
In late October, I began shopping for a new computer and after deciding upon a model and researching potential sellers, I finally ordered through GenTechPC. One primary concern for me is the choice of shipper. UPS is solid and reliable in our area and GenTechPC specifically Free UPS shipping. I intentionally avoided other sellers who were either ambiguous about their choice of shipper, or whom specifically listed Fed-Ex, a company with whom in the past we’ve experienced delivery problems. Unfortunately, GenTechPC choose to ship my computer via Fed-Ex. The package was characteristically mis-delivered, resulting in unnecessary distress in getting my computer. GenTech offered no sympathy for my plight with Fed-Ex nor did they acknowledge this choice of shipper as an error on their part.

The Fed-ex delivery cost me plenty of time, heartache, and frustration in discussing the matter with their representatives. I, therefore, asked Fed-ex if there was any compensation they could offer for my troubles, since the error was on their side. Their only pathway to compensation involved refunding the initial shipping costs to the original sender, and thus I’d require GenTech’s cooperation to resolve the situation with Fed-Ex. I explained this situation to GenTech, who took quite a bit of prodding to get any kind of action on their side. They then failed to update me on their progress for over two weeks.

I know that for some of the readers, this is not a major matter. Perhaps, Fed-ex is more reliable in your area. For us, this is not an isolated incident, and we try to avoid them where possible. I specifically and explicitly choose GenTech because of the advertisement to ship through UPS. You wouldn’t tolerate it if they decided to exchange one component in your order for another, especially one of inferior quality. A change in expected shipper is equally unacceptable as a business practice.
"