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Verified
5/5

2007-07-23

"Wow, best service I ever had....I ordered about $1200 worth of parts and within 2 days I was able to go pick it up already assembled and everything...Fast and Reliable"

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Verified
5/5

2007-07-03

"Awesome company. Fine selection of Razer products. Item became defective within the 30 days and they exchanged it no fuss. Great service!"

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Verified
5/5

2007-05-02

"I was searching for the Razer DeathAdder and Genitech Computers was near me and actually had it in stock, although it was a bit more expensive than other places. I first e-mailed them but then called having not received a response. I got the answer I needed and placed my order. I just picked up my items today. They gave me the option of picking it up where the sales office is located or in my town. They're a bit closer than the other location but that location had longer hours.

Overall, I'm quite satisfied with the experience. They were very easy to deal with. Some of their stuff is a bit more expensive ($587.99 vs $306.99 for a particular hard drive than another online retailer with a store near me) but they do have things I'm looking for in stock. One exception is the mousepad I ordered but they had another colour available. I decided to wait and they'll notify me when it comes in and I'll pick it up.

I am interested in another Razer product as well, the Razer Barracuda AC-1 Internal Gaming Audio Card. If the price comes down so that it'll be closer to me getting it elsewhere with shipping, I'll get it sooner rather than later.
"

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Verified
5/5

2007-01-13

"Super. Received order confirm and FedEx shipment tracking emails. All that I expect from eCommerce company. THANKS!
"

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Verified
5/5

2006-12-14

"Great deal on a totally cool product & received it within 3 days of placing the online order---you just can't get much better than that!! Very happy all around."

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Verified
5/5

2006-11-29

"Ordered an asus s6f. this laptop is amazing. Had a hard time finding it in Ontario. Called up Ali and said he had it in stocked. Even if something isn't listed on the website, always call in and make sure. Genitech is very easy to communicate with and is always willing to help. Seems like they always try to put the customer first which is a good thing. Overall i'm happy i purchased from Genitech and i will return again for future purchases!"

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Verified
5/5

2006-10-23

"While doing a Search in Canada for the NEW Saitek Eclipse ll Keyboard, lit in 3 colours, Genitech was the only Seller that not only sold it but actually had it in stock.

I sent an email re shipping charge. In the meantime, I discovered another Seller at a lower price. When Ali responded, with a favourable Shipping Charge I might add, I told him of the competitor's price. I didn't ASK him to meet the price, he chose to meet the price so I bought the keyboard from him the AM of 18Oct06.

Ali phoned me for my CC, etc., within 15 mins I had an Invoice, and 4 hrs later I recvd a Tracking nbr from FedEx. My beautiful Keyboard arrived in the AM TWO days later, 20Oct06, wrapped to perfection for it's trip.

Ali's Professional congeniality made me feel my purchase was "Special". So much so that I can honestly say I enjoyed the transaction.

I've never had this opinion of any other Online Reseller.

Give Ali the opportunity of supplying you with your computer components! I'm sure you won't be disappointed just as I know my future purchases will be treated with Ali's SUPERIOR Professional efficiency.

BTW I LOVE the Saitek Eclipse ll Keyboard and I see too that Ali/Genitech is now offering it at the same low reduced price he granted to me!

I doubt you will find it being sold at a lower price in Canada. I'll even venture to include 99% of the US Resellers! Now THAT'S a low price and in CDN DOLLARS!
"

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Verified
5/5

2006-07-23

"This was my 4th order. These folks are 5 Star +
Do yourself a favour and check Genitech 1st before you buy from anyone else !
"

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Verified
5/5

2006-06-21

"This Company is great! shipped within hours of me placing my order, phoned me when something about my information wasnt correct, and product arrived within 3-7 business days as posted, in perfect condition of course! all in all a great company and i will definately purchase more from them in the future. "

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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Being easy to reach
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5/5

2006-05-25

"I was very impressed with the speed of delivery of my order. Ordered product (Razer eXactMat) on May 23 about 2:00pm, delivered to my door at 6:00pm the next day (May 24). That is stellar performance from a company that I had just discovered that same day. Seeing that I live about four hours away from shipping point, that is oustanding. Will oreder again without hesitation if the need arises. I may add that if the product is available through them since their product line is not that large, yet.I still believe that their product delivery was the best of any company I have dealt with in the past."

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Verified
5/5

2006-05-04

" I was in the market to get a good headset and I came across Genitech Computers. They were very helpful with providing information on the best headset to purchase. Shipping on the headset was also very fast. I would recommend this site to anyone looking to get top quality parts from a Canadian retailer."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2006-04-13

"Lots of stuff to pick from and top name brand.
Vary fast shipping (1day)
good and fast help when needed.
(i did have to reorder due to problems with my credit card, but i did get my order befor i wrote this review altho the date i put may be wrong)

and the option to pick up what you ordered from an online only store is a big + if ya don't want to pay shipping but shop befor you go :)
"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
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N/A
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Verified
5/5

2006-02-17

"My first time with Genitech. I bought from them a week after I recommanded my friend to this site and since everything was perfect for him I was even more confidend. The site is awesome, a lot of choice, good services, very fast shipping etc.

Highly recommand them!
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
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Making decisions on their own
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Verified
5/5

2006-02-05

"Extremely fast service. Genitech checked the stock for me before I ordered to make sure the fastest turnaround time. Even though Ground (1-5day) shipping was selected it arrived next day 930am.
Great service all round.
"

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2006-01-25

"Superb store. I ordered on saturday and it got to me on tuesday.

Now these guys are in BC and im in Toronto so that was just amazing.

Very good packaging, I think I found my new favourite PC online retailer :)
"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Overall web site
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Web site being easy to use
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