"I ordered a Canon 28-300 IS USM for $2000. I live in Australia and was flying back home the following day so I called them to see about express delivery to Los Angeles.
I spoke to Ralf who asked me why I wanted to buy such an old model lens which Canon had recently discontinued.
He then told me about a brand new Sigma 70-300 that had just been released for $1499. He said he could provide a professional filter kit normally $299 and a tele-convertor normally $680 and a 5 year warranty with annual cleaning service all for $2400. Alarm bells should have been ringing.
When the package arrived the next day a found a sigma lens selling on Amazon for $144, a Vivitar tele-convertor worth $100 and a Vivitar filter kit selling on Amazon for $20. Despite asking if the warranty and cleaning service was available in Australia and being told it was, I now discover the annual cleaning service is only valid in the USA..
I was back in the USA a week later and called Ralf. He at first denied the incorrect items had been sent until I informed him I had contacted Sigma and Vivitar and had confirmed all the prices. He then agreed I could send it back.
When the second package arrived, I now had a Sigma 70-200 mm lens, again not what I ordered. This time I also had a Sigma 2x converter but no filters. I again called and got Nicholas who claimed to be the owner. I told him I still had the wrong lens and no filters.. He told me they had upgraded my lens to one that was so new, few stores even knew about it. I said I was unable to find it on the sigma website. I was told to look at the bottom of the box for a PE code. This signified the new lens. He also stated his paperwork showed the filter kit was included. After much arguing he agreed to send me another filter kit..
Being suspicious I called sigma and provided the box barcode and lens serial number. The guy told me to "get my money back and run". Sigma stopped producing that lens 2 1/2 years ago and the PE on the box meant the box was recycled. I again called Nicholas to inform him of my displeasure. He told me that although the lens was not a 70-300 as ordered it had an equivalent zoom of 300mm. Again utter rubbish. On a APS-C camera it has an effective field of view of a 300mm lens but not the zoom of a 300mm. My Canon 5d is full frame anyway so this is all irrelevant anyway. I told him I wanted a refund and would return all items. He informed me that because it was outside the 7 day return window it would cost me $477 to return the items. I would have to pay the additional money via money order and once the items,had been returned they would refund the $2400. I told him there was no way I was giving him another $477 on top of the $2400 I had already paid.
What I have ended up with is a lens worth $900 on Amazon, a filter kit worth $20 and a 2 x converter worth $250 and a warranty/cleaning card worth nothing to me in Australia..
These guys are scam artists and nothing more.
The filter kit turned up today and again is selling on Amazon for $20. I will call them one last time tomorrow in the hope.
My next step is to lodge a formal complaint with the attorney generals office of Brooklyn and the Federal Trade Commission. I will also post this on as many websites as I can find and will write to as many magazines in the hope they publish my letter to warn others. With a bit of luck I can ward off as many potential customers as I can costing them far more than the $1200 the ripped me off for."
"Stay away from these scam artists. The worst customer service
I've ever had. they bait and switch products. You will not get what you paid for, and will be charged a higher price then you can buy at a better store."
"This is a scam site! It didn't matter if the 7D body I ordered was only $1. They will never ever ship it! They will contact you after your purchase to bait and switch you to another product. They tried to switch me to a T3i for the same price. That's $500 over MSRP. I could have sold you that from Office Depot and still make a nice $500 profit on it. I bet these people operate many sites like this and don't even have a store or inventory at all."
"do not order from this site, price looks good, but they put you at back order for 1 or 2 or 3. they just want customer cancel the order. completly fraudulent. "
"This is a worst online vendor ever!! Bad service! Rude response!
Don't even think about dealing with these guys. Don't waste your time. Let's GetOffDigital and stay away from them. I got my orders cancelled twice within a month for the same ridiculous reasons when the guy says: "Your ordered items are no longer available, you have to wait for another two weeks"."
"RUN, as fast as you can, NOW! Scammers, liars, cheats, God awful experience. They are a bait and switch and I promise you, the end will be a lose, lose for yourself. Keep reading more blogs, as they speak the truth. What's that saying? "Fool me once, shame on you, fool me twice, shame on me" Shame on you if you continue with this fake company."
"I really wish I would've read these reviews before ever dealing with these no-good, shameless, scam artists. I ordered a canon rebel t3i kit last Friday, called on Monday to confirm that the order had been rec'd, etc... I was placed on hold for almost 30 min then transferred to 4 different people and ultimately sent to voicemail. The next morning (today), I got an email (like everyone else) saying I needed to confirm the order (wtf?) and when I finally spoke to a salesperson, he said he needed my CC security code and OH- BY THE WAY, "why did you order an overseas model? It's not in stock and neither is the lens you purchased. Why don't you just order this xxx model that is almost $600 MORE than what you planned on paying for the t3i." Are you kidding me? Needless to say, the rest of the call didn't go so well and I cancelled the sale. HUGE waste of my time. They obviously know better than to charge your credit card right away since they have this planned for you all along. Losers."
"stay away from these scam artists. they have also gone by the name 1 way photo and several other names. In the long run, it will cost you much more than using a reputable .com"
"This was the best, I ordered a Camera EOS 7D on the 11/07/11 after noon and I called them after I placed my order and spoke to Derick. It was my husbands birthday on the 11/08/11 and I asked Derick if it was possible that I can have it here on the 8th November. He said no problem, well send to you and I promise you will have it tomorrow the 8th. 10:06am UPS dilivered it at my doorstep of the 8th. If I ever want to order anything and they sell it, I will talk to Derick and order it and I no they won't disappoint me.
Thanks so much for everyone that worked with this order.
Greatings Deborah Harmse"
"The worst ever online vendor. Tried to tell me the canon 7D that I have ordered does not come with battery or charger and I have to buy it separate. Also tried to tell me if I by the more expensive lens that would eliminate the crop factor of the camera (total nonsense). When I cancelled the order the very polite salesman told me to have a very nice rest of my life. Wow! WTF!?!?!?"
"the worst online store ever...customer service is extremely bad DO NOT FALL FOR THERE PRICE...most of the time they don't even have the product in stock... I WOULD HIGHLY RECOMMEND TO SHOP SOME WHERE ELSE...."
"I ordered a camera for my wifes birtday.. Opted for 3 day shipping. Never recieved an order confirmation email..UPS tracking #.. After 2 days i recieved and email saying i needed to call them to confirm my order.. what !!! I thought i confirmed that three times when i submitted my credit card #. Well now the birthday has passed..no camera.. I called to confirm my order and he say ,,, ok your confirmed you'll get your order 3 days from now..I'll be out of town in three days.. how about a refund on my 3 day express shiping charge.. forget it pall. So customer service is terrible.. the price of the camera was fair.."
"Worst customer service ever. I ordered an external flash for my camera, and had even gotten confirmations of the order sent to my email. But I had to call to confirm shipment of my order. I called only to find out that my flash was out-of-stock, and the rudest guy was on the phone. He was very impatient with me and cut me off with the final sarcastic words "We don't have it, ok? That's all there is to it. When we do, we'll let you know. Have a nice day." Unreliable, rude, and their service doesn't even send you a detailed confirmation of what you bought, it just send you a confirmation number that tells you to give to these rude jerks on the phone!"
"Bait and switch artists. You can tell by the prices they list on their site, always a $100 or less than other sites, and after you order you get and email saying "call us." When you do they say they don't have the item you ordered but they can sell you "a better item at just a slightly higher price." Avoid these people. "
"Ordered a camera through versadeals.com. Had the same experience as all other posts. I called and after 20 minutes wait got to ask my question - what is staus HS on the order. They had no idea but put me through to their shipping dept. They are out, but their recorded message says they are getondigital.com. There - 2 scammers for the price of one!!"