"Literally just got my replacement card and then got scammed out of that money, like wtf are they doing. How can you even buy these in the store?! "

"I received a $100 dollar gift card in April. Someone made multiple purchases from Google play store in May and they say there is nothing they can do when I called to find out why the card didn't work.

They have lax security and someone has their system figured out. Terrible waste of money to the gift giver. Do not purchase from them ever. What a fraudulent group."

"My kids bought me a gift card for my birthday. I used it on a few site that I always use. Went to check my balance and kept getting errors, finally got my balance. Went to use it a few days later only to find out there was a charge for the exact balance I had left on the card to a site I don't recognize. They make it damn near impossible to get that money back and most of us aren't going to waste our time to get it back, so that is just free money to them. What a HUGE RIPOFF AND SCAM!!!! I WILL NEVER use their services again and told my kids to not do that again."

"Lucky I can't find your sorry ****, what you do to us, I'd do back to y'all, hope my money was able to get your 7 wifes and 30 kids a snack "

"I ordered a giftcard for my daughter and it wouldn't activate. Turns out its a huge scam!"

"This is a fraudulent company. They do not actually sell Gift Cards. They will immediately take the funds out of your account before the order is ever "processed". When you call to check on status, they give you a bunch of BS scam lines and refuse to refund money. GO TO YOUR BANK AND REPORT FRAUD."

"From reading other people reviews it sounds like this company is fraudulently. I have never encounter these many issues from any other VISA gift cards. I wished I had NEVER purchased this nightmare of a card. It would've definitely saved me HEADACHE, TIME AND $$$.

I encountered many of the issues other people did. They are basically stealing money from people by making the action of using the card this hard to even use YOUR money.

Any lawyers out there? Class action lawsuit? It's not worth to pursue a law suit against them for $ 50.00 but, I can see a nice pay day for a lawyer/attorney. Just saying I don't think I am the only customer that has been LEGALLY stolen from in the USA. "

"I reported it to the company and they tracked them and informed me they had not been used and they would reissue me my cards
in 7-10 days it is May 21, 2019 and I have not received my cards yet. I’ve been getting the run around every since. Don’t do business with them they are a scam. "

"I order an eGift card for my sister's birthday in Jan. The company sent me an email with an imagine of fake gift card for Emagine Theaters. It is now March I called, my sister called and emailed the company multiple times they said they would refund my money. Haven't received a refund or an eGift card. They are a scam. I reported them to the Better Business Bureau and Emagine Theaters."

"DO NOT LET THESE CROOKS HAVE ACCESS TO ANY OF YOUR $$!!!!!!

First sign that this website was a scam - their catalog is extremely convoluted and unorganized. They lump ecards in with normal cards and god help you if you didn't notice the tiny "e" in the listing which is the ONLY thing differentiating one from the other, because you get an email that you can't physically hand to your friend or family member. And it gets sent to YOUR email and not theirs so they have no way of accessing it.
But far worse than their gross incompetence is their clearly criminal business practice of ignoring every attempt you make contact them until after they "ship" your order. (Well, they were emails so nothing was shipped. Derp.) Because if you don't submit a request before they "ship" your email (DERP) they conveniently have an "all sales final" policy that you don't even get to know about until you actually need to fix THEIR mistakes. Again, it's an email, they shipped NOTHING but they used that as an excuse to steal my money.
I'm serious folks, these people are absolute crooks, don't give them the chance to get their hands on your hard earned cash. Buy your gift cards from brick and mortar places. I've since learned that online gift card sales are criminal in general but this site is just so blatant about it something needs to be done.

***Do not pay any attention to any bs reply they might add to this review. Desperate criminals will say anything to disseminate information in order to get your money. Also, there are, as I understand it, as of this review, multiple investigations of this company for fraudulent business practices.***"

"I ordered two gift cards at the end of April for my nephews' birthdays and told my brother to let me know if they didn't get them. I remembered to ask him a month later and they never received them. I contacted the company and got a wordy response that didn't tell me anything other than my order couldn't process. If it couldn't be processed, why was the money taken out of my account and held for a month. I still haven't gotten my money back and now I have to send my nephews a very belated birthday gift. I should've been notified immediately and my money returned if there was a problem. This company should be ashamed of their customer service! "

"PLEASE SAVE YOURSELF SOME TIME AND AGGRAVATION DO NOT BUY ANYTHING FROM GIFTCARDMALL."

"My son did not receive the Safeway gift card (via email), and when I called the company the next day 3 different times, I was given several excuses, from "it will be delivered in the next 15 minutes" to "sometimes it takes all day to arrive".

None of the phone people were native English speakers, so I doubt if the company is even based in the USA. Wish I had googled the company before I placed the order.
"

"I bought a Safeway gift card for my brother in Oregon this week. He went to use it and 2 managers told him it was not valid, nor would they accept it. My brother called me, I called the company. They told me to have my brother, the recipient, to call the 888# on the e-card. He did and the person who. he could hardly understand provided another # for him to call. When he did, they told him I needed to call. REALLY! By now we knew it was a scam!
I am calling my credit card company in the morning to file a fraud charge.
ADVISE: stay away! "

"I’m convinced that Gift Card Mall and Blackhawk Network are not real companies. My husband purchased a $500 Visa gift card from the Pavillions grocery store. I had it for no more than a few days before someone stole the card info and wiped out everything but $2. It’s important to note the card NEVER left my possession and was still in full packaging – it hadn’t even been opened before the balance was gone.

I followed the necessary channels and reported the card stolen with Gift Card Mall’s dispute agency, Blackhawk Network. They told me it would take 45-90 days from the time the case was opened (March 11, 2017) to complete the investigation.

Issue #1: On March 23 I received a letter from Blackhawk Network requesting additional documentation to support my claim. The letter stated I had 10 business days from the letter’s date to provide additional paperwork or the case would be considered resolved and closed. The letter was dated March 13 but wasn’t mailed until March 20th (yup, I checked the postmark). By the time I received the letter in the mail on March 23, the 10-day deadline was nearly up. I called the next day (March 24) and spoke to a customer service rep who told me I had until midnight to submit the additional paperwork or the case would be closed. I dropped everything and submitted the documents requested via email on Fri., March 24 at 10:36pm.

Issue #2: I followed-up to see how the investigation was going on May 14, knowing that Blackhawk Network should’ve be nearing the 45-90 day timeline they allot for investigations. The customer service rep told me they never received the additional paperwork they requested and therefore my claim was not in-process. Per their request, I resent the paperwork and was told it’d require an additional 45-90 days to process.

Issue #3: On May 24 I followed-up again and this time was told they hadn’t received my resubmission. I quickly bypassed the customer service rep and spoke directly with the manager. The manager apologized profusely, asked me to resend the paperwork to the email address I’d sent it to twice previously, and reassured me she’d personally call me the very next day to follow-up. I did exactly as she asked and waited on her call the next day. Never heard from her again.

Issue #4 A few days later, I received a letter dated May 25th saying the cardholder dispute services department was still not in receipt of the requested documentation and therefore my case was considered invalid and no further action would be taken.

Resolution: We contacted our credit card company and reported the Blackhawk Network purchase as fraudulent since it was clear Blackhawk Network had no intention of returning our money. Thank goodness for Mastercard! They quickly began the investigation process to verify fraud. When I made Blackhawk aware of this, they asked me to resend everything (yes, again), and what do you know, less than a week later they decided to return our funds. It took 3 months of relentless emailing and calling, and I’m convinced had Mastercard not stepped in to launch and investigation of their own, we never would've seen that $500 again. Let this be a warning, Gift Card Mall and Blackhawk Network is a SCAM. The fact that we were finally able to chase down our money and I still filed a BBB report should tell you everything you need to know. Do not buy a gift card from them, not even if you purchase it from a reputable store.
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