"Purchased an Omega 39MM watch labeled as "vintage"
Received the watch and went to an authorized Omega Reseller who said it was 38MM
My husband initially wanted 40MM, so I figured within 1 MM it would be OK, but his immediate reaction was this was too small. We were alerted we would need to pay an additional $600 to alter the wristband so it would fit properly.

Requested a return
Was asked to provide a picture
Provided a picture immediately

After numerous follow up phone calls and emails (after being informed my issue would be handled within 24 hours), I was informed I would need to pay for an appraisal, and take pictures of the 38MM and 39Mm watch side by side to prove it wasn't 39MM as advertised

Secondly the appraisal that came with the watch showed it being 2x the price any web site sells this item for. Clearly fraudulent yet Gilt takes no responsibility for their documentation. (The appraisal is only valid for a brand new watch model, not the vintage item (used) where it is easy to pick up on numerous sites at 50% of the new cost)"

"I have worked in the retail sector for the past 15 years and for many years studied/worked in the legal industry in Australia (including consumer law). In all my years I have never seem such deception of consumers trust as I have experienced with Gilt. With the background I have I can surely appreciate the notion of mark-ups and retailers having this as their source of gross profit; however, to have such blatant and misleading practises on this point is outside the scope of what is reasonable and fair. The consumer should be able to trust that the retailer is giving them fair value for a product and not out to rip them off

I purchased a 'Kate Spade' Branded brangle for USD $89 marked down from USD $168 on the Gilt site, only to find inside the package a hangtag with a suggested retail from the original designer was USD $58.

I sent a complaint and Gilt stated they only price match with ourselves and not competitors. This provides absolutely no accountability especially on a product that they are on-selling as a middleman. They marketed it as a Kate Spade product (which it is as the hangtag in my package shows) and as such should be held accountable to the suggested retail pricing as that is FAIR VALUE of the product they are selling Further and even more concerning they should definitely not inflate the suggested retail price to over 280% (their suggested retail of USD $168) while marketing themselves as a designer discounted company

This is completely disgusting behaviour from a retailer and I hope the appropriate ombusman in whatever country Gilt is registered shuts them down!"

"Purchased a desk for over $500 3 months ago. Yesterday the drawer fell apart. Not at a seam where it could be nailed, glued back together. The particle board literally crumbled so that the drawer face cannot be attached to the drawer. I probably have opened that drawer maybe 5 times. Contacted customer service (in Ireland), explained situation, sent pic. the original email said that I could not return it. How would I even return it? I asked them specifically how they would feel if it were them that it happened to. Said that I didn't want to return, I expected new desk, new drawer, or my money back. 2nd rep said they were sorry, nothing, cannot return!!?! I'm out all that money, will throw the desk away. How does any company stay in business when they don't back what they sell?"

"Something has happened to this site over the last year. I have been using Gilt for many years as a satisfied customer, but since of the merge/takeover earlier this year the website and customer service is horrendous. You will waste hours of your time and in the end not be able to place your order and customer service is horrible and can only resolve after many hours wasted. T
here are much more pleasant ways to shop. Stay away from this site. "

"17 phone calls to Gilt customer service, 5 calls to their delivery company EFW and 4 calls with EFW trucking company. How frustrating is my experience? They don't deserve any star.

First table was delivered with damage on top, called Gilt to replace it, they couldn't figure how to do that with the manufacturer, after a few phone calls from me to ask where is the table, they finally decided it' better to do a new purchase. I asked for assembly with the new purchase since I don't want to get another damage table. But it took them 1 month they still wasn't able to authorize EFW to include assemble. Of course during the 10 calls with them, Gilt kept promise me there is assemble, but when the driver showed up, they were going to just drop the table by front door.

I insisted they have assemble, so called Gilt and EFW many times again. at the end, when the driver opened the new boxes, they came with two different shape of table tops, not legs. Oh my god! They messed up another time!!!"

"I started shopping from gilt in 2014. I found a lot of things I loved and ever had a problem with anything I ordered.
I bought everything from professional blow dryers to great clothes. I do spend more Money when I shop on line and find myself doing impulse buying so I try to love what I do purchase. The customer service at GILT was fantastic. Not many companies are so responsive. THANKYOU!!!
By the way, you can save $25 on your first order if you go to invite link and make a purchase using promocode GIVE25, you get $25! https://www.gilt.com/invite/1005154522arcgvnyq23"

"I was surprised to see so many negative reviews for gilt. I love their app and I find great deals on expensive brands like rayban, bcbg, etc. sometimes delivery does take a while but i don't mind when they have the delivery date on the page. I will say that they need to add a hint or better error message on their app for adding a credit card. I tried so many times and couldn't figure out why it wouldn't take my billing info. Turns out that the format of the exp date was wrong. I would have abandoned cart if I didn't want what I was ordering so much!"

"They dont refund full. If you purchase and send it back, you will lose money 29 dollars. Recommend not to use this online purchase system. And they dont respond that i asked about refund in 2 times. Very bad company."

"Save your money and go elsewhere. I made my first two purchases there on the same day, and that's two too many. They will not work with their customers if something is marked as non-returnable, not even if I offered to pay return shipping, pay a restocking fee, AND get store credit rather than credit back on my credit card. But nope, and the only reason I got the item in the wrong size was because its size was advertised as small when in fact it was pretty true to size.

Last but not least you have to sign up for a free Gilt Insider account in order to accumulate points for every purchase which should be automatic, and of course given how much they don't care for their customers (show me one site where Gilt has a positive customer rating) they will not give me points for my first two purchases because I wasn't a Gilt Insider. The reason I got for why people don't automatically get points for purchases is because some people don't like cashback. REALLY? At this point the rep abruptly left the chat room which is fine. I don't care about the points because I won't be shopping here and you shouldn't either."

"Hi I started using Gilt and pretty happy with it! I got a great deal on Gilt City for some spas almost 50% off. I would recommend being fast as deals sell fast and there is not a lot of inventory for the steals. I will be back! "

"Sold an item for an adult that would only fit a child. I purchased a necklace for my wife that is a normal size and it fits like a choker, it may fit my 3 year old. I purchase from Guilt regularly and asked to return the item for store credit as I cannot use it and they refuse. They told me the measurements are on the site, what was I supposed to do measure my wife's neck? Who knows the size of someone else's neck. This is clearly a bait and switch, and they're selling children's jewelry to adults and the purchase was $275 to boot! Very unhappy customer!"

"I had a terrible experience with Gilt.com. These people are dishonest. I've bought this bag for $200 and 8 days later they put it on sale for $80. I called them twice, I got nothing, they said they have only 7 day price match policy which is ridiculous. Very disappointed. Don't shop with them!"

"I purchased an inexpensive canvas from gilt.com. I was shocked when I received the notification that it would take 2.5 to 3 months for the item to ship. I quickly proceeded to contact them and request that the order be cancelled. The response was that given that the item was in their warehouse and was being prepared for shipment, they couldn't cancel the order. Really?!?!? An endless exchange of emails nad phone calls back and forth - all indicating that the order cannot be canceled as the item is being prepared to be shipped and that it would arrive in February...3 MONTHS from now!!! I am unaware of any shipping method in this century that would take this long and yet they would not proceed to cancel the order.

This is the absolute worst experience I have ever encountered from any eCom sites. And to think that a high end retailer like Saks Fifth bought gilt.com is beyond comprehension.

I used to buy from them regularly but I will never transact with them again...ever!"

"I honestly don't remember ever dealing with an "brand name" company that was so unfair and such a bunch of scumbags with such poor customer service.

I had a bunch of experiences with them and it was nothing but negative, never good.

Their Gilt city discount things that you buy are like living social or groupon. Except they expire after like a month and then they only give you the amount that you paid credit at the customer for five years. The problem is… When you go to the place they have no idea what you're talking about.

I went on a date and I quietly went to the waitress and I told them about it. She said she has no idea what I'm talking about and when I spoke to the manager he would not honor it… And embarrassed me in front of my day… Who never spoke to me again…

I've called them on multiple occasions for messed up things like this and they basically said sorry and there's nothing we can do… Real scumbags…THIEVES!"

"Where do I start! This website is a total scam. They took one picture of the watch and said that it was a man's watch. The picture wasn't even taken from their website they probably got it off of Google images. I finally received the watch that by the way, took FOREVER! And noticed that the band was defective. I tried it on anyway and it didn't fit my wrist! When I called to complain they said "well, it's a unisex watch, it's for men and women".
The customer service was terrible. I was treated very disrespectfully. I wanted to return the watch and they wouldn't take it back. I even had to go as far as to complain with the BBB (better business bureau). So now I'm stuck with a $3,200.00 watch that has a broken wrist band and doesn't even fit me!!"