"This was the worst on-line shopping experience I've ever had till date. I bought a $35 DID number with Gizmo5 through google checkout. There was a delay of almost 24h until the number finally show up on my gizmo account page and when it finally does, it doesn't work at all. There is no customer support number for gizmo5 or any direct email addresses - the only contact platform with the company is through an online form on the website. After contacted they tell me that they acquire this numbers from different vendors and were contacting the one in question to find out what the problem was. One day later i am told that the number was erroneously posted as available on the website but that they would offer me a replacement. I accepted their proposed number but after that I hear nothing else from them until 3 days later - in spite of my repeated attempts to contact the company - when they tell me that the replacement number is no longer available!!! They then offer me yet a different replacement number, this time from a completely different area code and far inferior to the one purchased initially - and on the condition of having to pay an additional 100% of what i had already originally paid. I have since been writhing to them demanding either an equivalent replacement number or a refund and have no answer at all. In the meanwhile the original number was taken out of my account page and no refund offered.
This people are a very bad joke, stay well back!! "

"I've been using Gizmo5 for about a month. I use Gizmo5 with an analog VoIP adapter to make long distance calls using a regular telephone.

My experience with Gizmo5 got off to a rocky start. It took several days for the first batch of minutes I purchased to become usable. During that time, I was unable to make calls. It was very frustrating.

However, the minutes finally became usable, and I received a very nice e-mail--not a canned response--from Gizmo5 explaining the situation. It is rare to receive such an e-mail, and I decided to continue using Gizmo5 for the time being. I found call quality with Gizmo5 to be good for a VoIP service, and the service seemed reliable.

I ran out of minutes and bought more today. Guess what? That's right, I'm having the same problem. My minutes I bought are not available, and my phone doesn't work. It is the same frustrating experience all over again.

This is a fatal flaw as far as I'm concerned. It results in gaps in service, which is not acceptable. This will be my last purchase from Gizmo5. After these minutes are used up (assuming I ever get them), I will be switching to another VoIP provider. "