"Giztop is a scam. Have been waiting since July 4 for a refund. Company ceases all communication after you give them shipping details of the returned unit."
"After buying a phone a month ago, i have not my phone yet. They always reply the same it's not our fault, the moment the product leave our stores it's not our problem. I bought because they say it takes 6 days to get it. So far, a month, no answer of my phone. "
"I DO NOT RECOMMEND YOU TO BUY ON THIS SITE
A week ago I went to this web store to buy a phone and I need it very urgently, because right now I have no phone in the midst of the COVID19 crisis crisis and my family does not know anything about my condition.
I went to the website and saw a model that I liked, I saw that they had stock and I paid for it.
Today 9 days after paying for it, I wrote them to ask why the status of my order still says "Processing" and they reply that it is because they do not have STOCK, I must wait much longer for it to be available or if I want I can change it for another version and they offer me one that costs much less than what I paid.
Horrible Experiencia
NO LES RECOMIENDO COMPRAR EN ESTE SITIO
Hace una semana entré a su página para comprar un teléfono y lo necesito con mucha urgencia, porque justo ahora estoy sin teléfono en plena crisis de COVID19 y mi familia está preocupada por mi.
Entré a la página y vi un modelo que me gustaba, vi que tenían stock y lo pagué.
Hoy 9 días después de haber pagado por él, escribí para preguntar por qué el estado de mi orden aún dice: "Procesando" y ellos me responden que es porque no tienen STOCK que debo esperar mucho más para que esté disponible o si quiero puedo cambiarlo por otra versión y me ofrecen una que cuesta mucho menos que lo que yo pagué.
"
"GIZTOP fooling their customers.
Under the guise of Global version of Xiaomi Mi Max 3 they sell Chinese version with Global ROM.
The difference of price between Global and Chinese Versions is more than US$ 110.
You can see unboxing on YouTube. youtu.be/W3geHNxGGH4
"
"I bought a mobile and it did not work in US and returned back to them, They asked to mark it as $20 Item for $800 mobile, I did so then they said they never received the phone customs took it and robbed my money."
"Don't buy from here i ordered my phone over a month ago and still haven't received it! Goodbye 270 bucks don't fall for them, also they delete reviews and censor people."
"Crooks. Sold me an item they did not have in inventory and then tried to sell me a replacement that wasn't what I wanted. Then wouldn't refund the money. PayPal fraud resolution created. Do not do business with these thieves.
"
"These people will stake your money, and not give you any assurance that your purchase is being shipped. After multiple email to the so-called customer service, they finally give me a tracking number that doesn't exist in the courier database because the package has yet to be received by the courier. I have a total of $189.00, $40.00 of which was a charge for expedited shipping that was advertised as being able to get my package to my doorstep within 7 business days, in giztop hands and they will not reply to my last email about the invalid tracking number."
"Horrible customer service. Unwilling to return money on a item never received despite tracking number which shows item was never delivered. Buyer beware this is a Chinese scam store."
"Be careful when purchasing at Giztop . An ordered phone never arrived . It can happen.
On my inquiry, I could get no information , constantly only the statement " be patient , wait a few more days" . This took almost one month from the date of shipment .
I then asked to re-send a replacement phone but then I was again put off for 3 days with the statement , yes we will send it . After 3 days, it was said : Oh please rather demand your money back on paypal . Which I did .
Now they prolong with all measures the purchase protection application . I'll get my money as proof of dispatch confirms that the package was last scanned somewhere in France and never arrived at my house . Insolence and customer unfriendly I think is that you offer me refund but delay it then on purpose and without good reason.
Interest one can unfortunately not claim on Paypal. :(
Too bad, but I will never order from them again."
"I try to order a phone and the don't offer Ship to Greece!"