"I emailed the owner about the Cambridge Lover's Knot Tiara. I was given a very fast response, and she told me that when I did order, it would take a bit longer to get it to me since she sells out quite often. Based on the reviews here, I was fully prepared to wait a full two months to get the tiara. I got it in a month! It's gorgeous and I'm very happy that I'll have a bit of Princess Diana (one of my heroes!) with me at my wedding!"
"Tiara received..............................................................."
"I ordered two tiaras on 2/6. I called 2/13 and they said it would arrive the next week. They didn't come. I called 2/23, they said it would be here 2/25. They didn't come. I called 2/25, they said it would be here 2/27. They didn't come. I called Friday, 2/27, they said it would be here 2/28. I asked for a tracking number then called the post office with the number. They said it hadn't been mailed until 2/26 and wouldn't arrive until 3/2 or 3/3. RUN, DON'T WALK, AWAY FROM THESE PEOPLE!!! Especially if you have a rush need. "
"To my mind this is the most unprofessional attitude to doing e-business.
On Auugust 22, 2008 I made an order and paid. The same day my credit card was charged. The same day I received invoice from her, thus she confirmed this way that my order was received.
On her web-site she claims that "most of the time orders ship within 8-12 days. If we have the item here on hand, we will ship it sooner". I waited 1 month (!!!) before I tried to contact her via e-mail, then by phone wohdering what is going on with my order. She replied that she will send it in a week.
One week passed - no info from her. I wrote the message asking once more where is my order and if she is not able to ship it asap then I want to cancel my order as I don't like the way she is doing her business and treating her customers.
What I received in response! It looked like it was my bad luck that she is not able to ship my order within mentioned 8-12 days!!! No apologies, the tone is agressive and arrogant! Unbelievable!
I recommend to all brides and other women, never buy anything from her! This woman doesn't understand in what delicate kind of business she is trying to work in. Many of us are planning to have beautiful wedding once in a lifetime, so don't let her spoil your wedding!!!
I immediately cancelled my order and found another tiara and necklace set. Now I'm looking forward to try it on me and be a princess!!!
"