"The customer service lady on the phone was very helpful she found the tiles I saw at another location, but she was able to save me $2.00 per sq ft. and free shipping. The same day I placed my order I received a call from Oasis letting me know the tiles I had ordered are back-ordered 4 weeks. Bummer! I was given the option to cancel or choose to wait for my order. I chose to wait. I'm expecting them to arrive by the first of May. My rating is incomplete until I receive the tiles. "
"Inflexible return policy /restocking charge, cannot compete on price with other vendors ( i.e. refused to pricematch online vendor overstock.com). Overstocks price was almost 25% less for the exact same tile. Return shipping and restocking charge cost almost 60% of the order price."
"Glass Tile Oasis sent my samples quickly and I'm very pleased with the tile"
"Very happy with service,good company to order from "
"I am going to use the 4" wide strips as border tile in my bathroom. They are beautiful! Fresh looking and fun. Delivery was quick.The packaging was sturdy and protective. One large circle tile on one strip had a scratch in it and after sending a photo to glass tile oasis, I received a replacement strip the next day at no cost to me. Excellent customer service. Thank you!
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"Fast shipping good size on the samples, only wish the photos on the website were more hi-def. Can't get a real good idea of what they really look like - increase the zoom."
"Super fast delivery, packed with care. I ordered 11 samples and all came on separate cards, wrapped carefully. I will not hesitate to place my order with this company, once I make a decision on which tile to go with."
"I am very pleased with the large selection that Glass Tile Oasis offers. Once I decided to order samples it was simple and easy. They arrived quickly too. I would certainly recommend Glass Tile Oasis."
"I am lucky enough to live within driving distance of Glass Tile Oasis. After browsing their website for hours and wanting more samples than seemed realistic I took a road trip to their Lakewood NJ showroom. What a great experience! The associate who helped me was wonderful, and I found a gorgeous backsplash tile unlike anything I have seen anywhere else. The tiles arrived 5 days later. "
"This is my second experience with Glass Tile Oasis. The first shipment of tile arrived in perfect condition. On the next project, they met all my expectations answering my questions on the specific tile I liked. The sample I ordered arrived in a timely manner. I went to three local tile stores and none had a sample plus their prices were higher so I will be ordering this tile shortly from Glass Tile Oasis. I am very satified with their service and choice in tile selection. "
"The ordering online went very smooth but then I waited for days and did not hear from them at all, no emails, no calls...I worried a little but thought it was best to be patient.
Today ( so it's been over a week now) I just got a call that my product is back ordered, the call was very nice though. So I will just have too wait a little longer."
"Staff was very kind and helpful, making suggestions that ensured the correct color etc. was being shipped."
"very helpful and patient and response is fairly quick"
"Service was good. Shipped promptly. Tile is beautiful!"
"I ordered samples online and they were delivered promptly. Once the granite slab has been selected, I'll use these samples to make my final decision on tile and place my order!"