"Great products at a great price, fast delivery
!!!!"
"Loved how quick and easy and could manually type in script "
"NA no need to go through this step"
"I have been using them for years they are a great company I am always happy with my purchase the virtual try on works great. "
"I've never ordered glasses online, this was so easy and so much cheaper than the dr.s office. "
"It was fun to try them on via AI, easy order"
"Guess what I like when it comes to glasses. I like accuracy. I like perfection. I hate when my glasses are shoddy and can't see right. I've had good experience with GUSA and will continue ordering my glasses from these artisans. Have bought 5 pair with no complaints. "
"Very convenient step by step easy to shop"
"Navigating made easy for prescription glasses. Will just wait to get glasses ordered and hope is what I ordered."
"Very easy This is my second set"
"Took me a minute to figure it out I hope they look the same as the picture as tgatvis exactly what im lookoing for."
"Cart errored out, had to re-enter everything and didn't have the option to enter in the welcome discount."
"i was offered buy one get one free but don’t see how."
"Kept trying to get clarity about entering the doctor's prescription (not the same format as yous) kept getting told to ask a specific question. I was: how do I enter the prescription?
Frustrating!"
“Hi,
We’re sorry to hear that you experienced difficulties in entering your prescription and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
After you place an order, you can upload your prescription here:
https://www.glassesusa.com/checkout/prescription/login.
This will connect your prescription directly to your current order and allow us to begin production right away. If you have multiple items in your order that require different prescriptions, you can even upload multiple prescriptions there as well! Don't forget to have your order number handy. Need help on how to read your prescription? Check out our YouTube video here: https://www.youtube.com/watch?v=Dg5RhapXNMw&list=PLOonA-W9TFeXRK_VZQ5eXmNImODb-qvW8&index=6
If you have any concerns, you can reach our Customer Care team for assistance every day from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com”
"Went smoothly with a little help from chat for directions then boom I got it smooth"
"Found glasses fast, great discounts "
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses order and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
We have checked your order and we can see that you have placed your order under your insurance benefits.
United Healthcare Vision provides special and exclusive benefits to its members. The prices are already marked down according to your plan’s specifications and therefore, the regular site coupons cannot be combined with United Healthcare Vision benefits.
Formore information, you can reach our Customer Care team for assistance every day from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Yours truly,
GlassesUSA.com”