"Please don’t buy from them. I ordered my pair of glasses on 13th February. Delivery times are 10/12 working days which is fair enough however after 14 working days, I am still waiting then to contact me. At the beginning, I was quite impressed because updates were coming through via emails like glasses are being prepared and being a small company, it would have taken a bit longer but customer service is atrocious. I keep sending emails and I received 2 answers advising my query has been passed to the account department or the shipping department. I am wondering how many departments they have being a small company! They are only taking time! After almost 3 weeks I am still waiting for a resolution. I am without glasses and without my money back!"

"Terrible service. If you want your glasses to arrive within a reasonable time - don’t order from them. I regret doing so. "

"Ordered the glasses on 24th April 2020 online. There was no order confirmation email. I have no idea what is my order number, who to contact, and why they are not responding.. I understand that the phone support may be limited during these times, however, no acknowledgment to the follow up emails or response and no idea if the glasses will now ever be dispatched.."

"I ordered a pair of Ray Bans from Glasses123 on 11 March 2020.

Received an email on 19 March saying that my "order has now entered our Liverpool Laboratory and we will be glazing your prescription lenses."

Today is 25 April, nearly SEVEN WEEKS later and I am still waiting for delivery.

Glasses123 say on their website, "we're not happy unless you are." Well, I'm NOT happy.
"

"Bought glasses as a Christmas present - they are unopened and obviously unused - and Glasses123 refuse to offer a return or refund. Appalling customer service in this day and age - and it takes AGES for them to actually respond to email messages. AVOID."

"Bought a frame and lenses from the company. Paid and the order was processed. They took the money, sent an email stating they are have processed the order.

I have just chasedthe order to find out that they want an extra £85 for the frames as their online system "forgot" to charge for the frames.

Rip off company"

"Do not buy from them! It's a total joke of a company and service.
I've ordered a Hugo Boss frame on the 09.05.2018 at Glasses123.co.uk, today it's 19.06.2018 and I still haven't got the item yet.
On the 23th of May their support assured me my order will be dispatched with a few days.
I've written bunch of email about refund and non will be answered.
How on earth a company like this still can operate in the UK?
So a few days ago I've oredered the frame in somewhere else I got it within 48 hours.

"

"Most of my purchases I do online but such a poor service I have never experienced before!!!
First of all, it takes ages for them to reply to the emails or they do not reply to them at all!! Very difficult to get through on the phone and once you get through, the assistance is very unpolite!!! They promise to give a call back but they never do!! You ask them for the information to send but they just ignore it and never send it!! No customer service at all!!!
I took me almost 2 weeks to purchase the glasses because I wasn't getting any reply to my emails even though I was assured by the assistance on the chatter online support that I would.
I have also sent my glasses for reglazing and surely enough it didn't go right either. No one was in the office during office working hours to receive the delivery (of course Glasses123 say royal mail never tried to attempt to deliver it). I sent an enquiry about my order on Friday and no one reacted at all till I called them on Thursday next week. After 3 weeks spending a lot of time of calls and emails I have finally received my glasses back but without them being reglazed!!! So I paid for the job that should have been done in 3-4 working days (so I was told by Clair) but instead it took over 3 weeks and not even having done the job!!! What a waist of time and money!!
It is not a company! To me it is a bunch of people who pretend they can do business!!! Very disappointed!!!
"

"Do not buy ! AVOID

Paid for the highest spec lenses. Glasses took ages (2 months) to get to me. When they finally did the lenses have surface scratches on them. Have contacted them and they have not replied. This condition of a new product is unacceptable regardless of the amount I paid. I definitely do not recommend these amateurs."

"I received a wrong model of Oakley sunglasses.They told me: Send it back, because is our fault, we will refund you the shipping cost.After 3 months I'm still waiting to have back that money.They told me many times they were going to pay me back me, but they never did it.They are really unfair."

"I have been to several opticians for my first pair of reading glasses and was not impressed by selections until i saw a pair in House of Fraser. I came home and had a search on the web and found them on glasses123 at a very good price. I placed the order and the glasses arrived within 5 working days, I had also asked for the thinner lenses which were an extra £45 but received an email from glasses123 advising my prescription did not require them so they would refund the £45 so overall very happy with the service and would highly recommend them."

"Appalling, 6 1/2 months for a pair of glasses! I purchased a pair of Jaeger frameless glasses from this establishment, got the order about 2 weeks later, about 2 months later one the lenses shattered, even though I purchased the expensive durable lenses. I complained but they said it was not their fault, none the less I was foolish enough to send them in an pay for them to be repaired, yet *another* big mistake, 2 weeks later, I received someone else's used glasses!! I complained sent them back, 2 weeks later after numerous emails/calls got sent that same pair back again!!! I complained again, 2 weeks later after more numerous emails/calls I get sent my glasses, but wrong prescription! Is it rocket science? I complained and got told by owner (Gavin Winstanley) I'd get a free pair and a refund for all my return costs, 3 X Royal Mail Special Delivery, 3 months later still waiting for the refund, and my free pair of glasses which are no longer in stock, as I got told to chose from a list of glasses that only dame edna would wear at a red nose day!

Needless to say steer clear of them!"