"Love, love, love this place! Got some awesome looking shades for a very low price! Michael was helpful during the customer service chat. He answered all my questions! Thanks, Michael. I will be ordering from Globaleyeglasses again! I also told my friends about this website. I just wished I had known about it before I purchased eyeglasses at my doctors for $220! Howdy from Texas!"

"Hi,

Im very satisfied with the service and the prompt solution from Saloni Gupta, that try and resolve my problem. I had a problem with one of the glasses I ordered (I recieved it with some problems) and Saloni help to find a good and satisfied solution to my problem.
Thank you."

"I have a very high prescription, and GlobalEyeglasses is the only online glasses store that can make it.
They have many wonderful frame choices, and the glasses I received are really well made.
Customer service is good as well, they usually response very soon and got my questions solved.
Great and affordable!"

"One of the very few businesses left that truly want you the customer to be completely satisfied with their product and their customer service! They offer a 30 day refund if you are not completely satisfied, my request for exchange was made after that 30 day period yet they still honored my request. Sachin guided me through every step of the process and responded to every one of my questions within 24 hours. Sachin must work 24 hours a day, 7 days a week just to keep their customers satisfied! I will absolutely return to Globaleyeglasses.com whenever I am in the market for sunglasses or eyeglasses in the future! Thank you!!"

"This is a horrible company to deal with and I have not ordered from them since the last horrible transaction with them last year. They use to be great, but then they raised their prices and the orders took way too long to receive. The customer service is very poor and they take forever to respond. The return process is terrible and, again, the customer service is very bad. Then, when the refund was finally issued, they didn't even refund me the full amount! I emailed them, but again, customer service is very bad and unorganized, so it was never fully resolved."

"Nice selection of frames. I ordered two pairs of glasses at the same time, one pair arrived within 2 weeks, the other took another month. But when I wanted to return one of the two pairs, the customer service rep named Jennelyn in the on-line chat was extremely courteous and helpful. I would definitely purchase from them again."

"I Returned my orgional order from globaleyeglasses, and the customer service person whom i dealt with, Saloni, was very helpful throughout the process,including helping organise a replacement and quick postage, his replies were always very prompt which was great!"

"After hours of uncertainty whether to buy prescription eyeglasses online, I checked a number of reviews/ratings and came down to 3 online possibilities, settling on Global primarily because they had the frames and lenses I liked at the lowest cost. Having never ordered online I was apprehensive. The process of selecting frames and lens was user friendly. I liked that I could see the glasses on a person and the frame description was simplified enough for a novice to understand. I was impressed that shortly after placing the order I received a confirmation and a contact person to walk me though the process. I was a little confused with the request to confirm my prescription but understood the reasoning. All I needed to do was reiterate the prescription and verify it was recent and from an accredited eye examination.
Then problems arose! My prescription is progressive and the frames I selected were too small for the lenses. Again I received a quick although unsatisfying request to select a different frame. I was a tad annoyed. I selected a bigger frame and proceeded. Delivery was as advertised. The glasses had a 30 day return policy. All seemed well. Unfortunately the frames I selected to accommodate my prescription turned out to be extra large and unsatisfactory. I wrote back expressing my concerns. Global staff were helpful, but the return or replace instructions were confusing. My frustration was evident in the emails between myself and the customer service representative. The return policy is flawed and confusing, On the positive side, after some negotiation, we were able to reach consensus and I ordered replacement frames and lenses at a reasonable cost and kept the first pair as a spare, getting a second pair for a few dollars more. These glasses took considerably longer to arrive, but were as advertised. Overall, regardless of the frustrations and delays, I would recommend this company and its product to others. Overall I was very satisfied with the product and the service provided and would give Global a 4 out of 5 rating."

"communication was excellent. good product and very satisfied."

"excellent service. I had a few additional questions about my eye glasses and got an email within 24 hours. Great service from saloni gupta. Thank you again for your help. I would recommend Global Eyeglasses to everyone. The prices are great and they are there to help. "

"I give these guys high marks for amazing customer service. I ordered a pair of RX sunglasses from them. When the glasses arrived they were quite too small to fit my head. I emailed their customer service agent straight away and she helped me return my incorrectly ordered glasses and helped me reorder a pair that would fit better. She walked me through the process step by step. As this was my mistake I was prepared to have to pay for disposal and reissue of my next order. That was not the case. I paid only to ship the old order back. They credited my previous purchase. I will be a return customer. "

"I have just had a problem solved instantly and efficiently by Jennelyn Lopez in the customer services department. I have bought many pairs of glasses from Globaleyeglasses over several years and the service, the products and the prices are excellent."

"I love buying my glasses and rx sunglasses from this site! And THANK YOU to Jenny Lopez from support for all of your help! Thanks to this site, I can own SEVERAL pairs of glasses and sunglasses and not go broke:) Thank you!"

"As with any internet company, there were a few kinks in my initial order last winter. Bottom line, once I got Salomi from customer service on my issue, it was solved and I will be a repeat customer!"

"Eyeglasses were delivered with the wrong frame. Photos were requested by Global and supplied by me. I was then told "the order was delivered exactly as ordered" NO WAY!

I protested by saying "I ordered a Devon repeat Devon frame."

The issue was kicked upstairs to Saloni Gupta, Executive at Global. Gupta proceeded to process the dispute with a professional calm by offering me several options. I requested
a refund.

Then an approved RMA was issued with instructions how to return the glasses. I returned the glasses and a refund was issued the next day. However I was not refunded the $3.65 postage I paid to return the glasses.

I have no problem doing business with global in the future.

Nicholas L. Pappas"