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Gmodel Shop

1 reviews
2.50 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
3/5

2005-09-21

"Aug 4: Ordered Strike Freedom 1/100 Model for $46 USD
Aug 9: Gmodel Shop confirmed model was shipped
Aug 16: Model never came, Gmodel Shop asked for a followup email.
Aug 17-Sept 6th: Late replies to emails eventually said cannot deliver model but ask can order something else from their site as replacement.
Sept 18: Gmodel Shop said they already shipped the item 3 days ago.
Sept 20: Waiting to see if the replacement model arrives at all.
Sept 23: Model finally arrived. Box somewhat beat up though.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use