"I wrote to customer service regarding incorrect vacuum bags received. They never sent a return label so that I may return & did not offer to make an exchange. It was disappointing & a waste of money."
"had a broke vaccuum, ordered replacement clutch and thought hey might aswell pick up a new hose too. they never sent the clutch, and after trying numerous phone numbers trying to talk to someone, i finally got ahold of a guy who told me "we canceled the clutch order, because it is not in stock and we arent getting any more" well when were you going to tell me? i rate them low, because they never notified me that the important part of my ordered was canceled. i have a new hose, but no clutch, vacuum still doesnt work......"
"Both times I have used GoVacuum have been easy, prompt and worked great."
"So far the site has been easy to use and I plan to keep using it"
"It was a pleasure dealing with GoVacuum. I received prompt replies on my order. I certainly will keep this company on hand for my next order. Ken Kidd"
"This place is awful. Unfortunately I always forget that and end up placing an order and the remember how horrible they are. Communication sucks at best and they are so slow to ship that I end up going to a local vacuum shop anyway because I get tired of waiting. Can't ever reach a human so you have to open a ticket on issues, and then no one responds. "
"Always excellent pricing compared to other sites. Free shipping is a bonus."
"Customer service is lacking and very slow to respond to questions. Your only option is to send an email or leave a voice mail on their system. Does not matter which option you choose in automated system. Your only option is to leave voice mail.
The prices are very good and the merchandise is excellent."
"Go Vacuum is very prompt. I like dealing with them. There cleaning Products are the best. I buy Rug Doctor supplies from them there prices are very good. ****** Five Star Operation
P Masse"
"Ordered a vacuum through Rakuten.com but shipping fulfilled by Govacuum. Sent a different vacuum with no return label. Got a return label and returned the vacuum. I have confirmation they have received it but inquires to them about a refund have gone unanswered. It surprises me that a company like this can have such poor customer service and still be around. You would be better off ordering from someone else."
"I haven't received my order but processing the order went well, good choice to choose from."
"BAD SERVICE.
I ordered a battery for a cordless vacuum on 2/16/13, and received Your order is being processed by our shipping department. Shortly, you will receive a follow up email, confirming shipment and providing you with a link to track your package. After 8 days and no shipping email, I opened a service ticket to ask them when is it shipping. I received an email back the next day stating the Battery in on back order until March 3rd. Today is March 10th and still no battery. (You would think a business would have better customer service that when an item is out of stock, they would contact the customer and inform them, and update the website). I checked my order status and it's still pending.
GOVACUUM HAD NO PROBLEM CHARGING MY CREDIT CARD THE DAY I PLACED MY ORDER FOR THE FULL AMOUNT. You would think they would have waited to have the item first before charging me.
so after 22 days, yes 22 days and no battery, I will be asking for them to issue a refund. Guess I will see how long that takes.
"
"I got diferent item from purchase on 02/08/13, and i purchased new items on 20/19/13"
"I wonder how this company stays in business. I have had a difficult time getting my order right. You call and get an answering machine. The order is shipped wrong and it takes 2 days to get a call back. the new name for this company be " Go Away Vacuum. Com". I have never met a greater bunch of morons"
"I ordered an entire vaccuum package with powerhead. My Visa card was charged instantly. Three weeks went by & no vac. E-mail they sent said it had been shipped but bthe tracking link did not work. Called company and left several messages. NO return calls after two days! Went on their online chat and was told someone would have to get back to me in the morning. Morning came & went, no phone call, no e-mail. Tried again to reach someone by phone to no avail. Went back on "chat" and was told there is a delay on my order, no explanation, just a "delay" I demanded they cancel order and credit my card. I was told that if it was already shipped they wouldn't be able to cancel. This after they just told me there was a delay!!! After some more back & forth they agrred to cancel and sent me an e-mail stating that. I'm now waiting for the credit. This company's service & integrity is HORRIBLE."