"I have ordered and paid for the normal version of "PS2 Silent Hill 2 Saigo no uta", but they delivered the cheap "PS2 Silent Hill 2 Saigo no uta (Konami the best)" cheap version to me that I didn't ordered. I am very frustrated with this as my first shopping experience with them.

The shipping back charge is on the customer, this is totally unfair. Why on earth does the customer have to bear the cost of their fault ?

This store will stay forever in my black list.

Update (19/Sep/03): They received the wrong item on 8/Sep/03 but didn't send me any update until I said I will complain to PayPal, I received a reply on 16/Sep/03, but after that, no more update received whatsoever.

Update (2/Oct/03): They said they will apply for a refund to me with PayPal after I sent them a last warning of complaining to PayPal with the whole e-mail log for what they have done to me. I ended up losing the transaction cost and the shipping back charge by FedEx (the only one shipping company that they said they will accept). Really a bad company to deal with.

Update (9/Oct/03): I was finally refunded the order total on 3/Oct/03. I ended up losing the shipping back charge because of their problem.

Important: Do not let them delay your complain process more than 30 days, as PayPal's buyer complain process guarantee only to 30 days, I have just suffered from this limit. Don't listen to them and just file your complain."

"I was very pleased with my purchase at gocybershop. I got a great price and quick delivery on the product. One of my controllers were defective, and after using their online support system, a technician gave me a call within a day and gave me instructions on how to get a new one."

"I placed an order with Go Cyber Shop before coming here to read the comments. I read the stories about very dissatisfied customers, and I then got nervous about the order I placed. Luckily though, everything went super smooth and I got the item promptly. Good prices too....I'll shop there again!"

"My experience with gocybershop has been a pleasure. The company not only seems to have the best products at the best prices, but also a courteous and competent staff that put the customer first. I'll be sure to try to use gocybershop whenever you have a product I can use, as well as recommend my family and friends to this company.
"

"I ordered from them, received items 2 days later. VERY fast service and the mod works awesome. I think people need to realize online buying isnt magic! Keep up the good work!"

"Worst online ordering experience ever. They messed up the order, and delivered incorrect goods to me. I informed them, they required me to PAY for shipping there messed up goods back to them (after 3 weeks of emails back and forth!), and finally they shipped out the correct items to me. Would never buy from them ever again, and would recommend others avoid them."

"The worst buying experience ever. Ordered a VGA box around May 30th.. they said within a week they'd get stock. 4 weeks of "any day now" and then I decided to cancel. Now so far 1 1/2 weeks of chasing a refund. Do NOT buy from these people, by far the WORST CUSTOMER SERVICE ever. Notice no phone number so no-one can yell at them. There's a great chance you won't get your product or money back."

"I have ordered from here 6 or 7 times. The only bad thing about them is they don't let you know if the order is delayed, but they do let you know when it ships. I have not had to wait over 6 days for them to ship. I would order again definately."

"Ordered item on Apr 10th, 2003. Paid with PayPal (only online payment choice). Said it would be 2-3 weeks (out-of-stock). Then said another few days. Then said another week. I requested a refund. A week later they said it would be a couple of days. Another week later they said they would pass the request on to the Acct department. Another week later still no refund, even though no product was ever shipped. Finally a refund was sent. Total time was two months."