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Goblin Direct

2 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-01-18

"Stay away from this company, I preordered Project Gotham Racing 2 for the X-Box back in November, but they never got it in stock and I have emailed them 3 times now asking for a refund but they have not even bothered to reply or give me back my money.

Their website is too basic to take a separate amount for a pre-order so you end up paying the full amount, which would be OK if they actually sent the goods or were willing to perform refunds. As it stands I have been cheated out of my money for nothing. Never buy from them.
"

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Overall quality of the company
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Is consumer focused
Is consumer focused
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
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Web site being easy to use
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2/5

2003-03-06

"I placed an order with the company, in feb as of today i have heard nothing from the company. I have sent several emails about my order to the company, but nothing has been replied too. One email address listed on the support page does not even exist. No obvious phone number to contact them by. (This place was recommended by a friend in the uk.) No response to my cancel order, I received nothing from the company about my order, the only thing received was from the company that collects the money, WorldPay. The company that collects the money took over $30 more than the agreed amount, I will never shop here again, I would rather lose money to united states vendors.

****update
after 4 months I received an email about canceling my order all money was refunded even the additional $30 charged to my account
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use