"I placed a large gift order for my clients. Not only did it arrive weeks late, but Godiva tried to add an extra $1,000 charge on top of the price they quoted. The worst part of all is that Godiva neglected to attach the note I wanted my clients to receive, so I basically sent out thousands of dollars of chocolates to people that had no idea who they were from. To ensure that they fully deserve this poor review, their customer service is non-existent, as I have had to spend hours on hold and waiting for promised callbacks that never come. DO NOT DO BUSINESS WITH THIS COMPANY!"

"Terrible! Ordered on a Wednesday and paid extra for a Friday delivery. Didn't receive until the following Monday. Wrong gift card included. They never sent an invoice or email confirming order so no order number. They charged my credit card though! No returning my email inquiry. When I finally got them on the phone, they couldn't do anything for me. Forget these people!"

"Poor customer service. Waited nine days before they allegedly shipped by order. I understand holidays and snow storms but you should contact me. Instead I had to wait on hold and spend 20 minutes tracking my order only to be reassured it would arrive on Dec. 24th. Thanks for not notifying me of your issues and screwing up gifts for my employees. I’ll remember next year.
"

"My daughter attempted to surprise me with a box of Godiva 36 piece chocolates. She ordered it online, because she knows how much I love their chocolate.
Well they were shipped to me via UPS and when it came to me, it was melted. The one ice pack was warm and the chocolate was all over the box.
I attempted to call them, couldn't get through. I emailed them. They sent me another box of chocolates, SAME THING, and I had emailed them pictures of the melted chocolates, and told them that I live in Florida and the UPS truck is NOT air conditioned. So I got off the phone with them the day before yesterday and they were going to mail me two 19 piece boxes because they were out of the 36 count. Ok. UPS man comes at 5-5:30 and surprisingly the ice packs are still cold, BUT the Styrofoam container was TOO SMALL to fit the two 19 piece boxes in. Ok. I'm BACK on the phone with them. I'm about to have a stroke because I'm beyond frustrated (happy Mother's day to me) and she tells me that there's nothing they can do because this is the 3rd time it's been sent to me. My husband was right there when I opened the package!!! So not only am I out of luck with my candy, my daughter got screwed with paying for something that wasn't sent in full.
I have spent hundreds of dollars on their website for myself on their chocolates. Never again."

"I was sending out client gifts and had ten of them to send. I spent a good hour and a half on their site because they all had separate addresses and I had to gather all the addresses, enter them, enter individual gift messages, etc. I was glad they at least had those options. But after the hour and a half I entered payment info and it wouldn't process. I tried another credit card, even though I knew there was nothing wrong with mine. Still didn't work. In desperation, I tried the PayPal method. Still wouldn't complete the order. There was no way to "Save" everything so I lost all that work. As soon as they opened up, I called them hoping somehow the order was saved under my account. The reps on the phone have no access to anything. I reluctantly agreed to give the order over the phone to the rep and that took another hour and a half but at least it was in there. Items shipped pretty quickly, but I come to find out that they sent the wrong gift message to every one of my clients except one. They basically duplicated the first gift message to EVERY order, so all but one order had the wrong company name in the gift message. I had my clients calling me up saying things like "Thanks, but not sure this was intended for us or not...". Pretty frustrating and embarrassing when trying to send holiday gifts to clients. They basically said they were "sorry" and offered to credit me $30. After spending 4.5 hours and then the wrong gift messages, that is just not acceptable. I would not recommend this company in any way for anything important or ever for corporate gifts. "

"they sell GMO products, they refuse returns, they delete consumer messages! shame on you!"

"We ordered an Easter gift basket for our daughter as She was out of town. On Friday 4/19/19 before Easter we went online to Godiva & purchased the East Cheer Basket for Her & we were pleased underneath it it offered SATURDAY DELIVERY for a lot of $! But it was Easter & we were late so we did it! Easter came & went & our daughter never received Her basket!
On Monday morning I went back online to Godiva & started a chat to find day out WHAT On Earth could’ve happened! The online Godiva chat lady WAS SO RUDE! She told me that Godiva has NEVER had Saturday delivery as an option! I was SO disgusted with that person I clicked offline.
Today, a week later, I noticed our account was charged almost $90 from Godiva!
Well of course I Called the 800 number! 800-9GODIVA & the lady I spoke to found our order & told me “oh it ships out TODAY! Sorry!” I said “Do You SERIOUSLY think that ANYONE would buy a basket CALLED EASTER CHEER BASKET & Choose an expensive Saturday delivery that is to go out A WEEK LATER THAN EASTER?!?! “ She said “Sorryyyyy!” A little too cheerfully for my taste! I told Her we are DISGUSTED & hung up on her!
I don’t t EVER want to deal with Godiva again after THIS! My Husband is SO Upset too! We really trusted Godiva & THIS is how we were “thanked” for that! NEVER again! Oh yes- by the way- i am putting our order number Below where it asks for an “invoice number” - what a SHAME! "

"I paced an order with a representative and was suppose to receive free shipping. I was given the total of my order and a confirmation number. After the call I checked my email for a order confirmation letter only to find out that I was charged 11 more for shipping. I called back and was connected with another department. This girl was horrendous. She could have cared less that I was over charged and told me her supervisor “ Kathy” was going to credit me back the shipping as a courtesy!!! A courtesy???? They over charged me to begin with. Then I asked to speak to the supervisor but was told she was on the phone she would call me back. I got a call back from Kathy who proceeded to tell me that she would credit me back as a courtesy!!! Unbelievable. However it would take several days to get my courtesy refund. Lol. She said she was going to give me a 10% off coupon. WOW I’m so lucky!! So needless to say the whole situation was unacceptable and insulting and I’m currently trying to reach someone higher up. They cannot just charge a customers credit card more than they tell the customer they are going to charge. Godiva should have better ways to handle that type of mistake because I certainly was treated as though charging me more was no big deal."

"I emailed twice and called twice about an order that was a gift for my elderly mom.
I couldn't get help with chat agent (complete waste of time); so I had to call and changes were made by an agent that I wanted.
I ordered almost 2 weeks before my mom's birthday so all I wanted was for the bday gift to be delivered closer to the 6th, but a couple of days before would be fine as well. I just didn't want it getting there a week ahead (I was ordering early because I was going to be in the hospital for a week), and I didn't want the gift arriving on her bday (the 7th) when she'd be out or late evening when she'd be in bed already.
I received an email confirming shipment on the 5th!! and the UPS had ZERO information corresponding to that tracking number. In fact, by late afternoon on the 5th, UPS still had no information. I called again and again I was told not to worry but I already knew that it wasn't next day shipping so I was upset. I was told delivery would be early morning on the 7th.
According to UPS, it's an end of the day delivery. It's not even marked as "out for delivery". I emailed Godiva and the reply that I received was nothing short of an insult and a blame game.
If they would have had order COMPLETELY processed at Godiva AND with UPS, it would have been a morning delivery but they let the order fall thru the cracks and instead of apologizing and recognizing that they were at fault, they said it was my fault for not upgrading the shipping although they guaranteed THREE (3) times of delivery window. They also implied that I had contacted Godiva just once. Part of Alan's response: "Armed with information.....
Really?
"

"That was the worst customer service I've ever seen. I will never buy anything from GODIVA. I placed an order 1 week before the delivery date and when the delivery date came THEY DID NOT DELIVER my order and they were saying that the address is not correct but that is not true. They did not delivered my order, they did not contacted me and they did not refunded my money. I will request for a chargeback in my bank. They are horrible!!! GODIVA = SCAM"

"I wish I could give them a 0 star. Their customer service is terrible and I was treated so badly! Godiva agents behaved like they are God! When you return something, they would first ask you if it is due to quality issue. If you say no, you would be screwed. They refuse to do price adjustment or return unless there is quality issue, but they never say that on their website! What is even worse----their products are also GMO. Think about it, chocolate, GMO. Are you kidding me?!
btw, the shipping box was like a crap, almost dissembled! So, please be careful when placing the order with them! For me, NO GODIVA IN MY LIFE!

update:
I'm totally outraged after my comments got deleted on Godiva's facebook website and the way they reply. Everyone, now you realize how Godiva treat their customers: after you buy it, you will never get your money back, NO REFUNDS!!! And what a "prefect" excuse for them to use GMO contents in their products! They find all excuses to seize the money, not their reputation, not their products, and of course not their customers! Chocolate lovers, NO GODIVA. I return because I hate GMO products, because I am not satisfied with the quality. And they so NO."

"I received a promo today by email from Godiva that their 8pc Ballotine box was on sale for $8/box and at the bottom in very small print there was a limit of 5 boxes. I placed an order online for 10 boxes and was billed at $115.00. I called in to complain to very unsympathetic customer service agents. I requested a Supervisor with no luck! I canceled the order! These days it is all about Customer Service with out it your ship will sink!!! "

"Terrible service, they do not stand behind their product. Tried to come to a resolution but they will not. I advise you to purchase your chocolates from another chocolatier there are many to choose from!"

"Great chocolate poorest customer service I've received in a very very very long time. The Customer Service employees seemed to find joy in making an order error much more than it should have been. Their petty behavior has cost Godiva any/all potential future business and all for $16.00. I hope it was worth it.

There a re lots of good chocolate companies out their - choose any but Godiva. I won't be going back and yes over a $16.00. You figure it out they got their $16.00 but will lose any/all future business from me and, not to mention, this and future bad ratings and recommendations.

Congratulations Christina and Ellen.

"

"it's my 1st time to make an order of Godiva chocolate online through amazon. very bad experience. they canceled my order and completely erased this order from my order history. We cannot leave any feedback for this. "