"Purchased 4 stainless steel modern counter stools. Beautiful. High quality. Competitively priced.
I found the customer service to be excellent because they were always kind in their exchanges and worked to keep me informed on the status of my order.
"

"I was really nervous about buying furniture on-line. I had found a kitchen table and chairs that I liked at Ashley furniture but Goedekers had the same piece for $500 LESS. So I was willing to take a chance. I sent an e-mail inquiry on July 4th not expecting a response until the following business day. I received a response within 2 hours...on a holiday!!!! My experience with Goedekers was flawless. The customer service was prompt and right to the point. They answered all of my questions, preferred to work with me via the phone rather than an anonymous e-mail order to ensure that what I ordered was exactly what I wanted. THEN when all was said and done, I received an HANDWRITTEN thank you note! What company does that these days? Everything was delivered with no shipping damage and no issues. I would definitely utilize Goedekers again!"

"If you don't mind the wait, it's worth it "

"The on line purchase was easy and fast, however the shipping was not. It took 3 weeks to get me new dryer delivered to MI from the store. The shipping company web-site was not much help for providing information, I had to call for updates.
The actual delivery was without issue but late, to the time I was told."

"Excellent transaction from start to finish. I was a little concerned about ordering an appliance sight unseen but the folks at Goedeker's were very helpful and answered all my questions. The delivery team did a great job as well. There was a very small issue and the customer service department took care of it immediately. I will definitely be a return customer. My interest in buying from Goedeker's started based on the best price, but my future business will be because of the great service as well. Thanks very much."

"Found a great deal on a LG Front loader washing machine. Love it.
Only problem was dealing with the shipping. A 4 hour window turned to 7 hours before delivery. Then it was the wrong machine. Goedekers was easy to work with on the exchange; and I had the correct machine a week later."

"Grateful to stumble upon this store online when replacing our appliances. All the prices were comparable or better to what I would have paid locally without having to pay shipping or tax. We opted to pay for the White Glove delivery and were so glad to have everything brought right in and unboxed for us. We also got excellent service when we called in. Will definitely recommend Goedekers to others and will shop here again ourselves. "

"Quick shipping, nice people but, I went to open the box for my cooktop and the delivery guy wouldn't let me continue and he had to leave. I found a very very small chip in the corner of the cooktop, hopefully won't effect it later. I'm storing it for now til my house is done being built. "

"Store rates 5 stars. White glove delivery rates no stars. Chair rates 4.5 stars. material has a "funny" mistake on it but it is built like a rock and very comfortable."

"It took longer than I expected to get my sofa. But I was patient. When it arrived, from the looks of the boxes I was afraid it wouldn't fit in the door, but the delivery man assured me it would and he was right! I chose the delivery option to bring the furniture into the room, and unbox it for my inspection. While I was counting cushions and legs the delivery men were anxious to leave but did exactly what I paid for in my delivery option, which in the instructions was to inspect everything before signing for it. The furniture was quite simple to assemble, only having to screw on the legs and set into place, hook the two sections together (with the help of my son, of course), and arrange the cushions. Finally, this sofa is beautiful! It can sit six people comfortably. It is well made and is very comfortable! I am very happy with this purchase from Goedekers! Also, this sofa was $500.00 less than other sites I found it on! Thanks for the great sofa !"

"I researched over and over again for the best prices and I always came back to Goedekers. I purchased 5 appliances for my kitchen remodel. All but one came in undamaged. I would have given them 5 stars but one of the items. An induction cooktop was initially delivered damaged and sent back. Two weeks later it was delivered damaged again. Very frustrated as this is holding up my our whole project. I decided to cancel the order and purchase the cooktop locally. I would purchase from them again but will be cautious on what I buy from them.
Laura"

"We will be buying every new appliance from you from now on. This is our first purchase from you. We were stunned to see that your prices beat the Big Box Store Memorial Day sale prices, so we went with you for price initially. But your customer service ended up being excellent! Thank you for a great experience! "

"The whole procrss is smooth even we ordered online and we love the product. "

"Overall, we are very satisfied with the order processing and delivery. All appliances arrived and received in good condition. Courteous delivery service. As further improvement, work on shortening the order processing time further. Overall good value."

"I purchased what I thought was a chair and slipcover set. When I received just a slipcover I was puzzled. I misread the product and had in fact just ordered a slipcover, my bad. I immediately called in and asked to return the slipcover, since it was not a chair and slipcover set. At first they said yes and there would be a $30 restock return fee, which since it was my mistake I was unhappy about, but fine with paying. Then they said slipcovers are not returnable. I was shocked and like what? Nowhere on the purchase page, email confirmation or invoice I received did it tell me this product was nonreturnable. The only place it says the product is nonreturnable was on the original order page, well below the add to cart button. Do you normally scroll down and read the entire page??? You should! Somewhere below was a disclaimer that slipcovers are nonreturnable in smaller different color print. Who scrolls down that far the page after you already hit the add to cart button??? I called back in, admitted my mistake, told my story and they still denied the refund based on the small disclaimer. Then I asked, could you sell me the chair that goes with the slipcover? I felt like this might be a win / win option. I get the chair and slipcover I originally wanted, they don't have to do the return and everyone parts happy. Well unfortunately, that's where it got really frustrating. They would sell me the chair.......AT FULL PRICE ($980), not even willing to take off the ($355) I already spent. I said, I just want the chair not the slipcover, I already have one and they were unwilling to sell me the chair! That would have been a $625 additional purchase a win for both of us, but they weren't willing to discount the chair with the same slipcover on it at all! So I would have a chair with the same slipcover and the same slipcover I was trying to return. Bad business and shame on you Goedekers! One of the worst customer experiences ever! To the Agent on the phone today, nice job, you seemed like you cared and tried to do the right thing. "