"The product we received is good and we are satisfied.
However, we had to wait over a month for it to get shipped. It’s a bit long.
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"Ordered online
Delivered as promised but took several weeks.
Delivery service was excellent!"
"Looked for any good deals online for appliances that we wanted and I noticed that Goedekers (whom I've never heard of before, sadly) was well respected retailer and they had unbeatable prices on a couple of appliances we really wanted for our kitchen renovation. Both were listed as in stock and I was also able to find a code with $20 off on top of the sale they were having and add to that $50 rebate, I'm sold! I had a small issue during the financing application so I ended not being able to purchase the appliances that day. Forward a week and a half later I was finally ready. Went back to Goedekers and ordered the appliances. A little bit more was needed for the financing option (phone call and a signature on a document, with a valid driver's license pic taken also). Order was finally in. A few days later I noticed that one of appliances is backordered (waiting for manufacturer's shipping). A little annoying since both were "in-stock" when ordered. In the end it took about 3+ weeks for appliances to get here to our home. Since kitchen renovation took a bit longer than anticipated by our contractor it worked out fine and the appliances were here with time to spare. I even noticed that one of appliances was lower in price before they were delivered/shipped so I asked Goedeker to price-match which they were happy to do also. No issued with delivery, no issues of note really. I'll definitely shop with them again. Superb!"
"Customer service was extremely helpful and quick in responding whenever I had a question about my order. Delivery was fast and efficient. "
"Truly professional, entire order processing to delivery, every thing was more then satisfactory. Thank you!!!"
"saved me over 10% compared to the best price I could find elsewhere, mainly due to the tax savings. People were very good to work with. Very satisfied with overall experience"
"Purchased some open box items that were in great condition for a steal of a price."
"Ordered a washing machine that they picked out for me over the phone. I didn’t know which one to choose. It was exactly what I needed & super easy. Installation was very clean & easy (for me)! Thank you!!"
"Took a long time to come but they tell you up front. Meanwhile they scour every supplier for best pricing and find sources you won’t find by simple searches. I literally saved 350.00 on my washer!!! Great business model... they charge you a token fee for finding the deal for you but I thinks it’s totally reasonable."
"Item arrived earlier than expected in excellent condition!"
"We ordered a dishwasher from Goedeker. On the order page of the website there are two additional charges to the cost of the appliance which are spelled out: an Add Installation charge ($199.99) and a Haul Away Old Appliance charge ($29.99). NOTHING else relating to the dishwasher's installation... We paid for both.
When we called to discuss the installation date, we were told by their Customer Services representative that they will NOT DISCONNECT and pull out the old dishwasher and that we have to get a plumber to do so. The plumbers we called charge $250 to come and do that! Total cost of installation: $250 + $200 + $30!
When we called to protest that NOTHING was mentioned to the effect that the installation did NOT cover the disconnection and pull out of the old dishwasher, we were told we should have clicked on and looked in a drop down at the bottom of the page with a very long text in small letters - and which they KNOW full well nobody will focus on!
They refused to cancel the order. We had found a store selling the dishwasher at about the same price and doing the entire disconnection - installation - removal for $200. Now we have to buy Goedeker's dishwasher and pay $350 to a plumber who will do the same - losing $150! They do not NOT disclose the full truth - that they will NOt disconnect your old dishwasher - at the same place and in the same type as the installation charges. They probably count on the fact that most people give up when faced by the additional expense to avoid further loss of time and effort... We spoke to two service reps, one who was decent and one who was absolutely unsympathetic, ironic, and with an attitude. Last time you see our money, Goedeker!
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"Goedeckers had the best price on the Ashley piece I wanted. The shopping experience online was super easy, I was kept informed regarding shipping and the contracted shipper did a good job. Arrived with NO damages!"
"Had a very good experience purchasing our Microwave/Convection oven. Delivery took a bit longer than I would like but item was delivered without a scratch and all in all would buy from Goedeker's again. Called with questions after the initial purchase and customer service was patient and very helpful. "
"What a great refrigerator! The purchase to delivery took a little longer than I expected but it was delivered by a great delivery team and the refrigerator looks great! Also very well priced compared to other local stores. "
"Love the log futon sofa. Well made and went together without any problems."