"Great experience and shipping worked out great"

"From the moment that I placed my order, I was given re-assurance thru e-mail's that I would know the progress of the pan that was manufactured in Germany.
It came much more quickly than expected, and I am very happy with my Goedekers experience. Thank you."

"Excellent customer service and communication. I would definitely buy here again. Perfect transaction, thanks for making everything so painless!"

"I bought 2 dishwashers from them and received them very quickly and hassle free. Thanks."

"I bought this bed frame on 9/4/19. I received an invoice immediately. Then on 9/6/19 I had an email stating that the order was being processed. Finally on 9/9/19 came the email stating that the item shipped with a tracking number through UPS. I waited until 9/13/19 to follow up with the UPS tracking number. The tracking number continued to show in transit. I called UPS and the first person told me the same thing that the tracking number said, "It's in transit". I asked for a deeper investigation with UPS. I was transferred to someone else that said after looking deeper that the product was never shipped or received by UPS. A label was created but never shipped. So this was after 5:30 pm central. I called Goedeker's on 9/13/19 but I reached them after business hours. Business hours are from 9:30 am-5:30 pm. I had to wait until 9/16/19 9:30 am to speak to someone about the shipping of the bed frame. I spoke with Ashley and explained the whole story. She was apologetic. She said that Goedeker's would have to conduct their own investigation with UPS. She said to give her until Friday 9/20/19. If the matter is not resolved by Friday that she had the permission from her manager to issue a refund on 9/20/19. Now I call on Friday 9/20/19 at 9:30 am and speak with Ashley again. She states let me just check with UPS one more time and that she would call me back. I wait an hour before I follow up. I called 1-***-***-**** and dial #2 for existing orders. Two times in a row the call drops/hangs up. I called a third time and dial #1 for new orders. A gentleman answers and I explain the whole thing to him. He mentions to me that the item is out of stock and will not be made available until 9/23/19. He transfers me to Ashley. Her side of the story is that UPS never conducted an investigation and that the assured her that the would conduct an investigation 9/20/19 and that it would require 48 hours to have the results of the investigation. I mentioned that the man I spoke with from sales told me that it is out of stock until 9/23/19. I told her that I felt that they where putting me off until the item is back in stock to just ship it to me then. I told her that she told me that if this was not resolved by 9/20/19 that I would be issue a refund. She told me that she can not issue the refund until UPS conducts an investigation. And since UPS never started the investigation on 9/16/19 that she could not issue the refund until 48 hours from 9/20/19. I told her that I would dispute the charges with my credit card company and that I would leave a horrible review explaining how Goedeker's conducts business on every possible website. Because I'm sure they will delete this review. I then asked to speak with her manager and again she puts me on hold and guess what? The call drops/hangs up again. So here I am. I've disputed the charges with my credit card company. I'm leaving this review and will copy and paste this to put on other websites. If they do send me the item next week once the items is back in stock, I will deny delivery and return to sender!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"I'm so excited about my patio furniture with Goedekers! Everything arrived on time and in good condition. The price we got was unbeatable. Very pleased."

"Found this loveseat online. Was a match of our existing set. All we lacked was this, and it retailed for like $1300. Found instantly on Goedekers, having never heard of them, ordered spontaneously and received the perfect quality loveseat in a short few days and it was only $650 w/free delivery. Can’t say thanks enough"

" Timely delivery though would have preferred an update prior to leaving distribution facility. "

"Could'nt have had a better experience. Great quality table. Delivered earlier than expected. Will definitely order from you again. "

"If you are planning on purchasing anything from Goedeker’s website, READ this below before making a decision. I have a suspicion that this merchant gets defective stuff from manufacturers and sells them at a discount.

1) Purchase a Whirlpool refrigerator from Goedeker’s (Order#1350349 Serial# K91802534). It’s a 100 year old technology, what could go wrong in this purchase? It shouldn’t be smooth, except that I got trapped with a slightly lower price deal compared to Costco (~$100 cheaper). Goedeker’s website always says ‘LAST DAY SALE…’ but you will find the same banner every single day on their website for the same product(s).

2) It took more than a month to deliver the Refrigerator. It has to be a weekday, so I had to stay home that morning to receive it (no weekend delivery)

3) To my shock, the refrigerator’s door had a bubble on it. No-It wasn’t a damage during transit. That can happen and it is understandable. But a bubble can happen ONLY if the refrigerator doesn’t not go through quality check by the manufacturer. May be these merchants buy such defective merchandise to sell it cheaper…can’t say. Either way, I informed Goedeker’s within 30 min of receiving the delivery.

4) Within a week, the refrigerator started to make noise, something like a motorbike or a car with ignition on. If I open the door, the refrigerator becomes completely silent but when I close it, you can hear the ‘start of ignition’ noise and the ‘engine ramping up’. To a point, it is hard to sit in the family room when everything else is silent as the refrigerator’s motorbike type noise is always there.

5) Informed Goedeker’s and asked them to replace the unit as it was defective when it left the warehouse! There was a blunt ‘NO’. Goedeker’s washed their hands off right away saying that my only option is to work with their post-sales warranty support as it is Whirlpool’s problem. Called Whirlpool and they say it is Goedeker’s issue as I am their customer. My problem- I purchased a new refrigerator and received a defective unit instead.

6) To get it repaired requires me to be home for multiple half days as the service has not weekend coverage.

7) Disputed the credit card transaction but Goedeker’s presented a skillfully written contract that on returns, the customer must ship the unit back to them at their own expense, which could mean $500+ and it is not realistic.

Lessons learned:
- Goedeker’s are not a genuine merchants. I should have checked rest of the reviews before purchasing a big ticket item like a refrigerator.
- Don’t get trapped with no tax, free shipping sort of promotions from Goedeker’s.
- Pay a little more to Costco or HomeDepot etc as they would have been a much better option, even at a slightly higher price. Atleast they stand behind their customers.
- I haven’t used much Whirlpool products but based on my interaction they are useless. They don’t care at all about customer experience.

Thanks,
Devinder

"

"Best price, fast shipment, accurate description, no hidden fees. Will definitely use again. "

"Easy ordering, cabinet arrived quickly and in great condition."

"Everything was handled properly with notifications of the process"

"We were very happy with the service!!
Thanks so much!!"

"Good selection. Great prices. Good customer service. "