"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I needed replacement glasses and this was the fastest, affordable, and most accurate for prescription. However, change the model wearing the glasses . . . very distracting."
"I was referred by a friend to the website and they have a great selection of glasses for a reasonable prices. I needed a pair quickly and I was able to do a rush order On a pair of glasses. With their mirror application the glasses looked good on me, but we'll see when they arrive."
"Good price. In past have been happy with glasses"
"Tried paying via Venmo and got an error message 4 times. "
"searching and purchasing were easy, now let's see what they look like when i get them."
"I just love the quality of the glasses and fast shipping "
"Glasses were great quality. Except my pair of progressive lenses seems to have fine scratches on inside of lenses. Looks like maybe the coating was not durable during cleaning. I used a little soapy water to wash them after dripping sweat on them and they are really hard to see out them now. Otherwise the quality of the frames and look and even the clarity was great. That one pair just isn't usable anymore. "
"It is so simple to select and enter the prescription data and selected the choice of glass. "
"Amazing products and prices!"
"Very useful, easy and best prices."
"Am waiting to get my order. Can provide my experience when I receive my order. "
"My glasses were out of stock. Had to pick ugly frames for the description I provided. Price is top notch! But selection is not great and could be better given is only a shape and cheap material. I’ll always shop with you guys. I’d like to see more men’s x large square and safety glasses for work as well. Thank you I’ll be back! "
“Hello Spencer,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with our pricing. However, we apologize for the lack of frame choices in your size. We have shared your feedback with our concerned team and soon we will stock new frames that are according to your choice and size.
Your feedback is invaluable to us, and we are committed to improving our services and products.
Regards,
-Goggles4u”
"
Second time ordering and have been very satisfied and I recommend others to try you guys out. I will definitely be ordering again. Thanks
"
"easy to select and choose from the different frames"
"It’s been a month and still no glasses delivered. "
“Hi Michael,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order is currently in transit in a bulk shipment. A tracking number will be provided to you once the shipment is received at our US facility.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Todd,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while placing the order through Venmo.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues like this in the future, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”