"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I have used goggles4u for many years and have recommended this company to many friends who are also happy with no longer being ripped off by high street opticians "
"Boooooooooooooooooooooooo"
"Very easy to navigate and order. Live the quick checkout option "
"Customer service response was fine. However they were not able to tell me anything about my order!"
“Hi Ramiro,
We apologize for any inconvenience caused by the delivery time of your order. To provide our customers with the best possible prices, we produce our glasses in overseas facilities, which can result in longer shipping times.
We offer two shipping methods:
Standard Shipping: 14-21 business days
Priority Shipping: 10-12 business days
Your order was shipped using Standard Shipping and we can see that It has been delivered successfully.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Very smooth and easy to complete "
"One pair had mismatched length of the earpieces. The left fits perfectly and the right is a couple of inches longer and sticks out in back and gets caught in clothing and hair.
I was advised to order size medium and they are too big for my face -they all should have been small.
I waited a month to get them. There should be a warning that it would take that long. Lesson learned - pay for expedited service."
“Hi Nancy,
We sincerely apologize for the extended delivery time and any inconvenience it has caused. To offer the best possible prices, our glasses are produced in overseas facilities, which can result in longer shipping times.
We are truly sorry to hear about the issue with one of the pairs of glasses, particularly the mismatched earpiece lengths. Additionally, we regret that the recommended size was not a perfect fit for you.
Please know that we are committed to resolving this issue in your best interest. We will contact you via email shortly to discuss the best way to address this problem.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"I ordered 2 pair of complete frames much lower than I could for a pair of frames alone at major retailers. My glasses look just like my name brand glasses I was buying in the past."
"Family member got my son and me a pair of glasses. We both just love them. I went back and brought a pair of prescription sunglasses. Now just got two more pair for us for school."
"Great frames. Wonderful prices. "
"Awesome Sauce. Couldn't ask for better service"
"Never got my glasses that I order on June 24,2024 you have my money but I have no glasses"
“Hi Teresa,
We apologize for any inconvenience caused by the delivery time of your order. To provide our customers with the best possible prices, we produce our glasses in overseas facilities, which can result in longer shipping times.
We offer two shipping methods:
Standard Shipping: 14-21 business days
Priority Shipping: 10-12 business days
Your order was shipped using Standard Shipping and is currently in transit. We expect it to be delivered within the next few days, and we will send you the tracking information via email shortly.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Easy to use web pages, great experience. Quality frames and lenses."
"After visiting several places to buy my glasses, this is the best one quality-price relation "
"Quick, easy with no complications"
"Cant believe I got so a deal on really cute glasses"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Pamela,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”