"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"After 4 weeks, still no glasses. By the time I do receive them I will probably need a new prescription. "
"2 months and was told glasses are still waiting on China delivery "
“Hi Barry,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order is now with the postal service and is expected to be delivered within a few days. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Great glasses slow delivery"
"GREAT PRICES!! I have worn glasses my whole life. I was able to get a pair of progressive lenses, prescription sunglasses and 2 pairs for my husband for the price I use to pay for 1 pair. Incredible!!
Just came back ordered 2 more of progressive lenses for my husband for $90!! Thanks for the savings!! "
"Great selection , this is my 3rd pair and I will never buy from anywhere else "
"I received a few advertisements indicating very low prices for some glasses and thought I'd take a look. Since my son needed some new glasses, I figured I'd give them a try. The price after configuration was very low and when we received the glasses, my son was delighted. I just now placed a second order for a pair of glasses for myself, and the price is amazing compared to my optometrist. I will be coming back to Goggles4U whenever anyone in my family needs glasses. The price is amazing, and the glasses are wonderful. Great website with amazing prices."
"Site useful and easy to follow steps "
"I order on July 15th and till now didn’t received delivery. Called customer service and they told me another 7-10 days. "
“Hi Navrang,
We sincerely apologize for the significant delay with your order and understand how frustrating this experience must have been for you. This is not the level of service we strive to deliver, and we are truly sorry for the inconvenience you've faced.
Your order is currently with the postal service and is expected to be delivered within the next few days. We acknowledge that this resolution has taken much longer than anticipated, and we deeply regret the frustration and inconvenience this delay has caused.
To make things right, we will be reaching out to you via email shortly to discuss an appropriate form of compensation for the inconvenience you’ve experienced. Your business is important to us, and we are committed to preventing such issues from happening in the future.
Thank you for your patience and understanding during this time. We greatly value your trust in us.
Regards,
-Goggles4u”
"I had used Goggles 4u before and was happy with them, but this time I ordered my glasses one month ago and I have no idea where they are. When I contact customer service I always get t the same answer - that I'll be notified when USPS receives the package. Maybe they'll read this review and make an attempt to find.y glasses."
“Hello Louis,
We deeply apologize for the extended delay with your order and fully understand the frustration it has caused. This falls short of the service quality we aim to provide, and we are truly sorry for the inconvenience you've experienced.
We want to inform you that your order is now with the postal service and should arrive within the next few days. We recognize that this resolution has taken far longer than expected, and we sincerely regret the trouble and inconvenience this delay has brought you.
To make amends, we will be contacting you via email shortly to discuss a suitable form of compensation for the difficulties you've faced. Your business is important to us, and we are committed to ensuring that such issues do not arise again in the future.
Thank you for your patience and understanding. We greatly appreciate your continued trust in us.
Regards,
-Goggles4u”
"We will see, not sure glasses will be correct didn't ask for my distance value. If anyone really reads this it's a 65."
"Not a good interaction customer service needs a lot of work "
"simple and easy to upload your prescription once you have it on paper, taking a picture works, inputting all data on its own works, multiple different options upon every item and none are irrelevant choices, would and have highly recommended this site, only hiccup ive ever had is you wont be able to reset your password if youre not from the US, the way the password reset link works is it bugs out if youre international, so, keep your password."
"Easy ordering with an excellent product and uses my FSA/HSA card easily!"
"I've not received my product yet, but all my interactions with their customer service have been frustrating to say the least. I'm trying to be kind - and put myself in their shoes - after all - they are just a call center for customer service. The company should train their call center people to not 'give canned answers' and to try a little harder to not sound condescending or like they are 'placating' you just to get you off the phone. I paid for rush delivery, and so have called every couple days from the time I SHOULD HAVE received an email saying my glasses had been received at the US shipping center (from Thailand, in case you're wondering). I was told by email they were shipped from their overseas plant on July 19 and that the entire time it should have taken for me to get my glasses was 12-14 working days. I'm now at 23 working days - and its Friday night - so Monday will be 24 working days and over 30 days since I ordered and paid for rush shipping. Earlier this week on Wednesday I was told I would be hearing from them within 2-4 days - so I HOPE to hear on Monday - that my order shipped from their LA warehouse - and who knows how long that will be. THIS IS NOT THE 1st TIME I've had difficulty with shipping - but I still ordered from them - and adjusted my expectations - and knew to pay for the upgraded shipping. WRONG - just because you pay for it doesn't mean you'll get that. This is the 3rd time I've paid for rush shipping and not gotten it - they do refund all shipping costs - and the prices on the glasses are good - and when they make a mistake - which has happened to me - they do re-do the order - and ship it out - again waiting on shipping is the biggest problem. This time in particular has been brutal on me as I really need the glasses sooner than later as my current pair (2 1/2 yrs old now) is starting to delaminate the coating on the right eye in the center and makes it difficult to see most things clearly - and its my only pair. (Not from this company - from Zenni). I SUGGEST if you do order from them - purchase frames from within their '2 day shipping' selection and you will likely get them in a timely manner - limited selection and styles - but good pricing.
"
“Hi Karina,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. We understand how crucial it is for you to receive your glasses promptly, especially given the condition of your current pair.
After reviewing your order, it appears that the order was placed with our Regular Service Priority Mail, which offers discounted pricing as the glasses are produced overseas. Typically, the expected turnaround time is 10-12 working days. Unfortunately, due to an unforeseen customs clearance issue, your order was delayed beyond the committed timeframe. We truly regret this delay.
The good news is that your glasses have now been dispatched through USPS, and they should be arriving in the next few days. As a gesture of goodwill and to make amends for the inconvenience, we have already processed a full refund of the shipping fee you paid for this order.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us and are committed to ensuring that such issues do not occur in the future.
Regards,
-Goggles4u”
"You cannot upload or edit your prescription unless you are mid order --
waited 2 weeks for glasses with the WRONG script. Tried to edit my account now and can't -- unless u are ordering more.
frustrated
Overall great value - but this is a problem -- "
“Hi William,
We apologize for the inconvenience and frustration you’ve faced during the order process, especially regarding the issues with updating your prescription. We understand how important it is to have a seamless experience, and We're sorry that this has not been the case for you.
We have escalated your feedback to the relevant team to ensure that we address this issue for future improvements.
Please note that we currently do not allow changes to be made to a prescription once a pair of glasses has been added to the cart. However, you can delete an incorrect prescription from your account by selecting any random frame and then clicking on the red delete button on the prescription form. This should remove the incorrect information from your account.
For future orders or any issues you may face, we strongly recommend reaching out to us via live support through call or email. Our team is here to provide real-time assistance and help resolve any concerns you may have.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Jeff,
We sincerely apologize for the delay with your order. We understand how frustrating this situation has been for you. The delay was unfortunately due to an extended customs check, which was beyond our control. However, we acknowledge that this experience falls short of the service standard we strive to deliver, and we are truly sorry for any inconvenience this has caused.
We’ve confirmed that your order is now with the postal service and should be delivered within the next few days.
To make things right, we will be contacting you shortly via email to discuss an appropriate form of compensation for the inconvenience you’ve experienced. Your satisfaction is important to us, and we are committed to preventing similar issues in the future.
Thank you for your patience and understanding. We greatly appreciate your continued trust in us.
-Regards,
Goggles4U”