"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I have been tracking my order and never received because they said no postage.
"
"I cannot believe how incredibly easy this was! I will never again order glasses any other way! I need glasses to see. It is even on my license that I cannot be without them. Therefore, the prescription glasses that I do need are incredibly expensive. They always break because I fall asleep with them on. Now I don't have to worry because their is an alternative to having to pay so much to have multiple pairs at my disposal. The bonus is that they look great! Fantastic!"
"I had my initial skepticism of buying my eyeglasses online. But I was totally wrong! The glasses came in perfect condition and it is everything it claimed to be. I ordered a pair with progressive, blue light, auto sunglasses and all came in perfectly!! Not to mention I paid less than $100 on it where a physical store would cost like $600. I would highly recommend this site and put the end to the price gouging of the physical stores!!"
"Affordable easy to order and great discounts and great options to choose from"
"Website is a bit rough and clunky but always had been. So I use to browsers to shop on here. Great deals over all!!!"
"I've ordered before and had no bad experience but I got strange info saying my address was an issue then after I asked for a refund I got nothing. "
“Hello Owen,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating this must be, and we truly appreciate your patience.
Please rest assured that we have escalated your issue to the relevant team for a thorough review. We can see that you have been in correspondence with our customer support team, and they have already processed a replacement order for you to resolve this matter as quickly as possible.
We are committed to ensuring you receive a product that meets your expectations and will keep you updated on the progress of your replacement order.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"Very pleased- arrived in a timely manner!"
"Everything was super easy! The personal mirror was a really convenient feature to use, and it helped in the decision making process so much! I'll definitely be shopping here again soon."
"Will tell you more when I get my glasses; so far, easy, and fits my budget"
"This is my second order. I was please with my first. I ordered Aviators with tent and prescription. I wanted prescription sunglasses. They came just in time for my vacation. Great quality and great price. "
"Customer service was extremely helpful "
"1. Wanted to duplicate last order, after several attempts with customer service I gave up and placed new order manually.
2. In entering order I chose black frame but the description came up maroon/black. Could not figure it out so I just hope that the frames come in black."
“Hello William,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while placing the order.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Difficulty with the check out due to less than friendly procedures.
Took too long and was frustrating."
“Hello Janet,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while placing the order.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"I was able to get my glasses replaced with one phone call. The rep was knowledgeable and worked with me to get this accomplished."
"Fast easy, and now I'm more handsome"
A rep from Goggles4u, Goggles4u, has responded:
“Hello Allen,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating this must be, and we truly appreciate your patience.
Please rest assured that we have escalated your issue to the relevant team for a thorough review. We can see that you have been in correspondence with our customer support team, and they have already processed a replacement order for you to resolve this matter as quickly as possible.
We are committed to ensuring you receive a product that meets your expectations and will keep you updated on the progress of your replacement order.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”