"My amazing red lense sunglasses from gogglesandglasses.com broke last weekend (The dog knocked them into the lake and popped a lense out, which I never found). So I emailed and asked if they had any more because I couldn't find them on the site. They replied and said they did not and likely wouldn't restock "
"I bought some glasses from this joke of a company for my boyfriend for Christmas. He hadn't even had them a month and the nosepad came unscrewed and was lost. I asked for a replacement, not even a refund for the cheap quality glasses they provided and I was told I was just past the 30 day warranty period. Do not order from this company! Go with someone with better customer service who won't rip you off and send you a defective product that ONLY just lasts past the 30 day period. SO DISAPPOINTED!"
"The website GogglesandGlasses.com runs a simple scam on their shipping calculator. Upon selecting items and checking-out they automatically choose the most expensive shipping for you, "2nd Day Air." Of course you will change it to something more reasonable. However, once you reach the bottom of the page, you can enter a COUPON (that they even supply to you). Once you do, the check-out page reloads, changing your selection of shipping to their default, which by-the-way, is off screen, so you can't even tell it has changed.
On the final pay screen, you are NOT shown a total, you only see how much you paid after payment has gone through. I bought $16 worth of glasses, selected $4 shipping, put in a coupon, and was charged $41. I instantly called them to correct this, but could only leave a message. The next morning I called and was told, "there's nothing we can do because the package already left." No amount of reasoning about their erroneous website, or the fact I instantly called changed the lady's mind. The are NOT small enough to be customer friendly, as stated elsewhere, they are a fraudulent site, with very specific website programming meant to deceive... I would know, I build websites."
"I really enjoyed my experience with this company. It seems like they are small enough to take personal care of you as a customer.
I wanted to order some aviator sunglasses, and found an amazing deal from their site. I was not going to buy that day, however their deal was too good to pass on. I was looking for the cheapest thing possible, and I did not care how long it took to get it to me. I always see fast shipping as a waste of my money that I could be doing something else with. They actually offered slower shipping! It was wonderful. To my surprise, when I got the package way before expected, they had upgraded me for free. I actually feel like I received too much value for what I paid, and I will try to compensate them more in the future.
Payment was very easy and flexible. I am always a little uncomfortable when purchasing with a credit card online, but they came through for me so fast I had no time to worry. Payment was the only area that I had a second thought about, for obvious reasons. My only wish is that they had had a google checkout button, I would have bought without thinking twice. I am glad though, if they are saving money by not having the button, because I feel that they will pass the savings on to me.
I am a very satisfied customer, I got exactly what I wanted and then some. I will be buying from them again. "