"Refuse Refunds on Damaged merchandise. Give you run around excuse. DO NOT BUY FROM THEM EVER"
"After several
Weeks of waiting and no communication from company we emailed them
To see where our item
Was, they said it was back ordered and they didn’t know when it would ship
Out, when it did ship they only sent one part of two hence delaying us by a further 2 weeks as they used standard courier to ship the missing item. Never again."
"I tried ordering a light that was supposedly in stock, but after I placed the order they told me it was back ordered for another month. A month later when I expect to hear it has shipped, they tell me it will be another TWO months until it will be available. I communicated my disappointment and they responded with a negative and condescending tone. I will never do business with this crappy and unreliable company ever again. I told them I would write a negative review and here it is!"
"Very disappointed with this company. I ordered a lighting fixture from them that didn't fit. They don't offer free returns so I had to pay $140 to ship it back to the manufacturer in California (since they are in NJ it never occurred to me I'd have to ship that far).
They also charge an exorbitant restocking fee which they offered to wave if I ordered a replacement product from them, which I did.
Despite their promise to refund me in full they shaved 15% off my refund.
I ended up paying $160 for the pleasure of returning a $186 lighting fixture. Better to buy on Amazon."
"Excellent service and customer support. Sent new item on their expense when notified the item was good."
"This site has outstanding prices and outstanding service. After searching the Internet for cabinet hardware, I found the best prices by far here. Must admit I was a bit wary becuase I hadn't heard of this site, couldn't find a lot of reviews on it, and was nervous about all those "scam" sites out there that charge your credit card, then never ship the item, or take weeks to ship.
Well, I received my package in several days as ordered, and when I contacted the company with a question about getting an item in a different color, I received a response that same day.
Great company, great service, great prices. I'll be back!"