"Sent in what I wanted for my balls, and they emailed back that they would not print what I had wanted, which was nothing bad at all…do not recommend them at all, freedom of speech is essential and they are definitely anti"
"Ordered 4 dozen balls and cap. Cap jammed in box with balls. Sent email and pics to customer service, they said it looked ok. Brim is bent, cap flat, it's trash. They suggested I give it to a friend. $30 mistake that won't be repeated. Will shop elsewhere from now on."
"I spent about an hr trying to buy customized golf balls off their site. Had several dozen in the golf cart and than kept getting error messages when trying to buy. Kept trying even opened new windows. I than went into live chat with someone and got told to "Wait a minute" than I got told they were busy but would get back to me shortly. If I couldn't wait to leave a message elsewhere. I proceeded to wait for 10 minutes than had chat ended by them. Apperently they do not know what customer service is, nor do they seem to want my hard earned money. Off to someone else."
"I ordered golf balls for a Christmas gift and 15 day after I “purchased” the balls I got an email saying my card was declined. FIFTEEN DAYS after I “bought” them and 5 days before Christmas they tell me this. So I email and they are no help and then I call and get no answer so I leave a very clear and detailed message and no response. I would not shop here again. I’ve had nothing but issues with making my account to the order to loading the website and talking to people. "
"Golfballs.com screwed up our order three different ways, sending us someone else's order, duplicating the replacement, and then misbilling after the fact. Horrible customer service!"
"Lorie is ABSOLUTLY AMAZING!!! She was very clear about the whole order process and helped me find the perfect product for my needs. I pride myself on my own personal customer service skills and I have much respect for her professionalism!
I truly hope they realize what a wonderful employee they have! -Bre"
"Place my order on AUG 16, 2019 On Aug 21st order is still not filled (Five days so far) Did live chat and was assured by Ashton that my items were out for delivery. Came home and still nothing.
Once this order has been completed I will never use them again."
"I ordered 2 dozen balls. Charged for 2 dozen and recieved 1 dozen. Please send my entire order."
" I purchased a cart/staff bag from this website about a year and a half ago. The bag wasn’t on any type of particular sale so I paid full price for it. I use a bag it couple times a week when I either ride or push while playing golf. The internal system that separates the clubs has some dividers and one of them broke. I contacted the company and they informed me that they could not honor the warranty nor could they find a replacement part, but they were so gracious as to offer to sell me another bag. Why in the world would I buy another product from a company that can’t honor the manufactures warranty on the product which is two years? I will not buy from this company again And I recommend that you don’t either."
"I ordered gloves and balls. It took them 5 days to tell me the gloves I ordered were no longer in stock. I immediately asked if my balls had been shipped and of course they hadn't. (I needed them for a tournament) They promised to express ship and of course that was a lie. I'm not going to get them for at least another week. Very dishonest and deceptive business practices.
STAY AWAY!!"
"Just a moment...
Me: sent you 3 emails re this failed order. What's the solution?
Order #2234947-0074278
Just a moment...
Sorry, Lane is busy right now. Please wait while we find someone else.
Me: been waiting....
Lane:
whats the issue with the order?
Me: you tell me
Lane: have you received the order?
Me: no
not the balls expected on the 10th
have you seen my attempte at communication with you guys?
2 weeks late and no follow up from you guys. What remedy do you offer?
Lane: Titleist is having production delays on their end so that is the reason for the delay on their end. the balls ship directly from there as well and the other items ship from us so that is why you have received everything but the balls to this point
i do not see any attempts from you to communicate to us. how were you attempting to do so?
Me: live chat once and then 3 emails thru this system after
no notes on my acct?
you never notified me that it will be late until I reached out to you
2 weeks late is BS and wont earn a favorable review unless you can do something to make good at this point. Seems fair if you value happy customers and reviews etc...
This is my 4th reach out to you with none from you to me
my time is limited right now. whats the deal?
Lane: the delay is not because of us and we have been in constant contact w Titleist about this and both us and them are doing all we can to get these order expedited and sent to our customers
there is unfortrunately nothing we can do on our end besides stay in contact with Titleist and make sure they are pushing these order through
Me: wrong. you could have notified me or followed up but you didnt. You can pressure titlist to make good. lots of options for you but all I see is passing the blame and no cust sertv ice.
Lane: and that is what we are doing on a daily basis
Me: wrong, you have not followed up with me at all and ignored my efforts to resolve.
do you have offer to make up for this from you/titleist or is this basically tough ****t?
Lane: Titleist does not discount or give away merchandise unfortauntely and we were just informaed of this delay. we have been reaching out to customers but we can reach out to all of them at once. it takes a little time to complete
Me: hgot a meeting now. senfd me offer at my email or ...
wrong. you are 2 weeks late and didnt reach out at all. not needed "at once", just needed at some point. Failed deal with you guys and no offer means crappy customer service. Last chance to make good....
did you even see/review my case/order?
done here. Wasted too much time.....
Lane: I am sorry that there was delayed communication to you regarding this and that the order has been delayed. If there was something i could do to help i would bu with the rules from titleist on us there is nothing that can be done further. we are working with titleist and will hopefully have your balls to you verysoon
Me: nmot good enough. Make up for this somehow or many golfers will know to avoid you.
quit passing the buck.
Thank you for contacting us.
Your chat session was disconnected because it was idle for too long.
How would you rate your chat with Lane?
lol really?"
"I ordered a dozen personalized golf balls (Taylormade Aeroburner Soft) with a first and last name on them. I received them today via USPS and they're exactly what I wanted! The writing is small and could be bigger, but it works and looks great.
After about a week, I checked the shipping status online and it still said processing payment. I emailed the company and received a reply within minutes saying that they were being printed that day and would be shipped. Altogether, it took 10 days from when I ordered them to when I received them, but it was 3 days sooner than the expected delivery date.
There was also a card in the box saying that to "guarantee the longest life" for the product, they recommend waiting until December 31st to use the golf balls (about a month). It shouldn't be a problem now since it's winter, but if you order personalized golf balls keep that in mind.
The cost wasn't that much more for a personalized product, either.
I don't even play golf, but I'm definitely going to order from them again!"
"We are a small town school softball team, and we appreciate the great customer service we received at Golfballs.com. We talked with a wonderful representative, Anna from Corporate and Events Sales. All of our questions, serious and trivial were answered quickly and professionally. When we went to re-order our customized hats, I was helped quickly and efficiently. THANK YOU!"
"100% satisfaction guaranteed, absolutely! I ordered several dozen logo golf balls. A production problem caused several dozen balls to be printed with defective logos. I took photos of the defective logos and sent them to Anna, my sales representative at Golfballs.com. She arranged free FedEx pick-up for returning the defective balls. More importantly, she began the process to determine the cause of production problem, verified it was corrected and placed an order for replacement balls to be printed. Prior to shipping the replacements to me, Anna verified the replacement golfballs were in spec.
In business mistakes happen. What's more important to me are three things: A company backs-up their guarantee, they find out what caused the mistake and they take the necessary corrective action to ensure the mistake does not happen again. Golfballs.com has done just that."
"What an exceptional company! From the initial quote all the way up to the on-time delivery, they were knowledgeable, friendly, and very responsive. We could not have asked for a better experience and the feedback from our group was that they were extremely pleased with the quality of the product. "