"I searched with Google for the part number I needed, and wound up on a page at GoodMart for a similar product in a different size. I did not realize the error until I received my order. The product description does not appear on the order confirmation, just the part number.
The first person I talked to at GoodMart said that they will not allow an exchange, and I would have to order the part I wanted. He did not offer to process a return of the original order. Someone followed up by emailing me the part number for the correct size (which I already knew), and reiterated that I would have to place a new order. She did not mention the possibility of returning the original order either. I finally checked their return policy, because not allowing returns seemed ridiculous. They do accept returns, charging a 20% restocking fee if it's the customer's mistake.
When I wrote and explicitly requested a return, it was processed immediately.
1) It would have been nice if when I asked about an exchange, I had been told "you can't exchange it, but you can return it for a refund and place a new order" rather than "you can't exchange it, you have to place a new order" -- TWICE!
2) There would be fewer customer mistakes if the product description were displayed in the shopping cart or in the order confirmation. It is not shown in either place.
"
"12 flourescent diffuser panels were ordered 46.5 by 22.75 as offered in their catelog. Invoice was for 46.5 by 22.75.
One had a large chip approx. 3 inches by 1 inch missing. There was no extra plastic in the carton so this didn’t happen during shipping. Careless handling ??
The panels that were shipped were 46.5 by 23.75. That’s an inch too big. I specifically ordered the 22.75 size to fit in my tenant’s fixtures. The ones shipped did not fit. Email to customer service went unanswered. Too much hassle to box and return, plus tenant wanted replacement. I had to find a shop and have them remove an inch off each and every one of the panels. They charged me $3 per panel. Plus all my time.
GoodMart price was considerbly higher than Home Depot or Lowes. I could have bought from one of the local big box stores and paid the same $3 to have them cut to size. And my tenant's wpould have been happier a week earlier."
"I am very dissatisfied with Goodmart.com. They do not send any receipt for orders online and you will never know if your order actually went through or when it will be shipped or what the shipping cost will be. I ordered 3 expensive fixtures and got no response from them so I assumed that the order didn't go through a reordered again 1 week later. I was surprised to find that the first order came and then 1 week later a second 3 fixtures came. They never responded to my email inquiries and when I finally got customer service on the phone to authorize a return they said they would 'check into it'. They never got back to me so when I called again they said the manufacturer would not take the fixtures back. Now I'm out over $700 for the extra fixtures.
DO NOT ORDER FROM THIS COMPANY. They are only a broker based in NYC and if you need to return a product for any reason you will not be able to. They do not respond to email or send order confirmations, or invoices for products they sell."
"Placed an order in the evening but realized I needed to change a part. Immediately added a note to it in their system requesting that they cancel it, then emailed customer service to make the same request.
Never heard anything back from them. Didn't even get a confirmation email about the order or my messages. Today the wrong parts arrived at my house."
"Order was place on Sunday night. Received an email Monday morning saying that the item was shipped, and it was delivered on Tuesday. Very fast and courteous service. Thanks!"
"great service, and handled replacement of defective item promptly
thanks!
Paul"
"Extremely satisfied with the quick delivery and customer service. I would highly recommend this company to anyone looking for those hard to find items.
Thanks again to the Goodmart Staff."
"Max Hoover has been my contact at Goodmart and has always addressed my concerned and provided the best service possible. "
"Item arrived on time as described. Great seller. "
"Goodmart is about the only place where we found the bulb for our under cabinet lighting and at a reasonable price. Great service!"
"I recently purchased a Phillips electrical part and found the price competitive and there was no minimum purchase. Shipping was fair and quick to arrive. I will diffidently do business again and recommend GoodMart as a reliable source of product. "
"quick delivery. Will order from them again"
"Great, prompt and friendly service, I would recommend to everyone!"
"great overall experience."
"Fantastic seller! Easy checkout process, fast shipping, and great products. Would definitely buy from again. Thanks for a painless transaction GoodMart!"