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Customer service:
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5/5

2020-02-21

Amazing People- Buy not enough space

"Our Harlan store is AMAZING! But I still don't understand why we can't get a bigger store? Our store is so cramped which makes it look less appealing and relatable to a Dollar General. Why cant they go Into the old Goody’s building? It would give your store more room for products and it would allow you to offer more products! We all love our Harlan store! But PLEASE! GIVE US A BIGGER STORE! 14,000 SQFT isn't big enough. PLEASE!!!!!!!! Gordman’s will do AMAZING here!!! Why not this- if our Gordmans store preforms well- why not allow Harlan to have a bigger store? PLEASE!!!! "

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Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Verified Goody's, Harlan, KY Shopper
Verified
4/5

2020-02-21

"Clerk asked me if I wanted to apply for a Goody's card today, said my purchase would be right at $15 today if I did. I asked her to be sure what she said and she comfirmed. I let her run it, and it said it was pending, and did not give me an extra discount. I told her I only let her run it for the discount, I would not have done it at this time otherwise. Very misleading information."


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2020-02-20

"The store I shopped at is changing to Gordmans in a few weeks so I got some really great deals!"


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2020-01-11

"The associates were extremely helpful and informative. I have always shopped at this store and I have never been disappointed with the product, pricing or the associates"


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-11-10

"It was a good experience got some good deals."


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-10-16

"Our Harlan KY store needs to be BIGGER. We deserve a big store dont you think?"


Verified Goody's, Harlan, KY Shopper
Verified
3/5

2019-10-11

"Overall it was good just wished there were more room everything is crammed together and alot of items not priced needs to be spread out more so one can see all the great items you sale and needs prices on all items because its aggravating to have to go ask associate to scan every item."


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-09-09

"I really enjoyed my visit to this store location. The cashier/employee, Domecia, was especially helpful and thoughtful. She took extra care in helping us to find what we needed to find. Her professionalism and caring attitude meant much to us during our visit to this store. The other store employees were also nice."


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-09-09

"I got so very much awesome stuff for a great price it was amazing "


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-09-09

"I got what I wanted on sale so I was happy."


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-09-09

"Very well, loved shopping there."


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-07-18

"It always is very good love shopping here"


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-06-30

"The prices were amazing ! Looking forward going back to shop for more dressy clothing for my 5 year old daughter!"


Verified Goody's, Harlan, KY Shopper
Verified
5/5

2019-06-30

"I genuinely loved it. The sale was amazing. I wish it had been more organized though."


Verified Goody's, Harlan, KY Shopper
Verified
1/5

2019-06-20

"I recieved a text with a 10 off of 10 coupon yesterday. I needed a couple of birthday presents so I headed to the store to purchase at least one and maybe both of them. Nothing was marked the correct price. I picked up an item to use my coupon on that was clearly marked as $14.99 on the box. It rang up $14.98 and i could not use my coupon on it. I understand that 98 ending items are not eligible which is fine. However, multiple items that I took to the register were priced as not ending in 98 and then scanned as ending in 98. I ended up not even getting to use my coupon because by this time it was close to closing. Items should be marked with the correct price."


Rep reply posted 2019-06-20
A rep from Goody's, Harlan, KY, StageAM, has responded:

“Thanks for letting us know about the issue you had with one of our offers. We appreciate customer feedback, even if we’re not meeting their expectations — it helps us a great deal in improving the shopping experience. We will share this information with the appropriate team and do our best to get it clarified and corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”