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Product & services pricing
4.21/5
Chance of future purchase:
4.28/5
Shipping & packaging:
4.17/5
Customer service:
3.82/5
Return/Replacement policy:
4.15/5

Verified
5/5

2022-11-17

Only problem was the price of the SAME order from 2020, tripled!

"500 bus. Cards were around $8 2 yrs ago, now they are $20 something. I was shocked."

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Rep reply posted 2022-11-18
A rep from GotPrint, GotPrint, has responded:

“Hello Cettie. We apologize for the inconvenience, the previous order you have made was a special promotion for 500 cards which we have no longer offer. There has also been an international increase in paper costs, but we do still try to offer the best value products we can. Thank you”


Verified
5/5

2022-11-15

Always Perfect

"Good Quality Work and Always Good Customer Service."

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Verified
2/5

2022-11-11

Good prices & products, terrible response on their issues!

"Even though the photo that shows thickness of 100 lb gloss book is obviously wrong and misleading, they wouldn't give me more than $10 off having to reprint my whole order and still haven't fixed the photo issue. So frustrating!"

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Rep reply posted 2022-11-18
A rep from GotPrint, GotPrint, has responded:

“We are sorry for this inconvenience. We do clearly state on the website that and stocks with Book or Text in the name are paper stocks and we do also offer free sample kits so you can physically tell the differences in the stocks. If you have any further questions, please contact our Customer Service department. Thank you”


Verified
5/5

2022-11-04

Exceptional

"Beautiful matting, framing, and safe shipping. Very impressed."

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Verified
5/5

2016-06-09

I like you guys!

"Good quality printing! Very fair on pricing, thanks."


Verified
5/5

2022-10-21

Great Service

"GotPrint has a Great Customer Service Team. They know how to bring us everything to get our Orders in time. I like GotPrint as everything it is clear. Thank you Guys!!!!"

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Verified
1/5

2022-10-21

Terrible results, poor customer service

"I had used GotPrint before and had good results so I assumed it would be the case again. My business cards were cut horribly off centered, and the company said my artwork was the problem, but my artwork was submitted centered and looked fine in the proof. After some back and forth they finally offered store credit. It did not include the shipping cost, which I didn’t expect, but would have been nice since all 250 of my cards were unusable. I reordered with a new artwork file (I decided to change the font and some sizing) and paid shipping again. They arrived, and were…fine. Not great, not terrible, just okay. Some of them were cut off centered again but not as bad as last time and the last thing I want to do is deal with them again so I’m cutting my losses and finding a new company next time. I asked around in my small business community and several others have had similar experiences recently which is quite sad. "

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Rep reply posted 2022-10-24
A rep from GotPrint, GotPrint, has responded:

“Thank you for your message. On the template, there are 3 lines, the blue line is the safe zone, anything inside that area will print, the red line is the ideal cut line and the black line is the bleed line. Any text or logos should be within the blue line, and background image or color should extend to the black line. When we print, we do not print on the final sized card, instead we print multiple orders on large sheets of card with the same card stock and quantity, then cut to size. We ask for the artwork to be within these areas so if there is a shift during the cutting process, your important art work is not cut off. Thank you”


Verified
5/5

2022-10-20

Great looking card at a low price.

"Delivered as promised. Great looking card at a low price."

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Verified
1/5

2022-10-18

Incomplete order

"order 100 flyers and received only 50. They don't believe me. As I sain in a diferent review. IM a Realtor, transparency, honesty, and truthfulness are core values to me.
No more arguments with this company. I chose them for Affordability and its what I got.

Date of experience: October 16, 2022
"

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Rep reply posted 2022-10-24
A rep from GotPrint, GotPrint, has responded:

“Hello. Please note that we confirmed that the correct amount of flyers were shipped, but we asked you to send us images of the packaging that you received, in case there was an issue with the courier. As of today, we have not received the images we requested, please reply to the email you received so we can investigate further. Thank you”


Verified
1/5

2022-10-14

Some my lettering didn’t come out visible in my print and it’s clearly visible in the pdf

"I got my cards in mail and some my print wasn’t visible "

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Rep reply posted 2022-10-24
A rep from GotPrint, GotPrint, has responded:

“Thank you for your message. Please note that some of the text on your file is very faint, and that when you view your file on your computer monitor, it is not the same size as the final product, in this case a 2 inch by 3.5 inch business card. If you have any issues with your order when you receive it, we would ask you to submit an order issue on the website, or contact our Customer Service department. Thank you”


Verified
1/5

2022-10-13

Poor Quality and horrid customer service

"Poor print quality, wrong colors, fuzzy printing, sloppy cutting followed by lousy customer service. I was told they couldn't actually print the cards correctly but if I paid to ship them back I could get a reprint. Why would I get a reprint if they can't print them properly? So now I have boxes and boxes or horrid cards and they refuse to work with me. Talking to them just goes in circles and never gets resolved."

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Rep reply posted 2022-10-24
A rep from GotPrint, GotPrint, has responded:

“Hello. Because the cards you ordered had different quantities, they were printed using different methods and that is why the colors were different. Our Quality Control department offered you a store credit so you could place an order with higher quality files, you however requested a refund, so as per our terms and conditions, we requested the items back. Thank you”


Verified
1/5

2022-10-10

They do not stand by their guarantee

"The guarantee they have on their website is for show. I was scammed. If there is an issue with your order, you will receive a canned response taking no responsibility for their error. They will give you a refund but expect you to pay return shipping, again, even if it is their printing error. I chose them to support a small , family-owned business. Never again. Even if they had not made a printing error, the quality of the business cards is awful. The order of 100 cards took 3 weeks to arrive and they charged more for shipping then the cost of the cards. There is not one positive thing I can say about GotPrint. Lesson learned the hard way. "

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Rep reply posted 2022-10-24
A rep from GotPrint, GotPrint, has responded:

“Hello Angelina. Can you please provide an order number so we can look into this? Thank you”


Verified
2/5

2022-10-09

No help

"I resell printed shirts but was denied a reseller account . I'm going to do business with VistaPrint instead."

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Verified
5/5

2022-10-03

Excellent Service and Products

"We use Got Print for all of our printing needs. We find them to consistently be easy to use, fast and the products are always high quality. Highly recommend Got Print!"

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Verified
5/5

2022-09-29

Great Greeting Card

"My project print came out beautiful I wouldn't be able to do anything without the sample kit that I have.

Thank you got print!
"

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