"I've been a customer of gotprint and have referred many people and businesses to the company for their printing needs. I've always had a good experience and always rave about the company. After my last experience, that ends today. I place an order of upwards of $500 for a new set of business cards for a new company I'm working with currently. The paper type was not illustrated when selected, the proof was not an actualization of what the card printed would reflect. The entire order was not correct once it arrived. Never on my screen or in the proof did it show an unreadable text so small that I needed a magnifying glass to read it and I am in my early 30's with no vision issues. I would NEVER approve such a small print if that was shown to me on the proof. There was a border color that was also there which was not shown when picking the paper and not in the proof either. I went back and forth and all they offered was a $100 discount on my next order. Meanwhile, what I was shown was not what was printed and therefore, unable and useless to the company I made these for. I will never use gotprint again and will not refer them to anyone. After being a LOYAL customer for 10 years, I would expect that they would take responsibility and honor that the customer is always right.
Very disappointed."
"Hi there! I am a beginner-ish designer & I called in with a question. I’m working with illustrator & the customer service rep was talking to me about making sure document was the right dpi. I told him I was using illustrator & so I thought vectors didn’t have dpi. He disagreed with me (politely). Doubting his advice to me, I called back spoke with someone else who walked me through my questions and confirmed that as long as the artwork is the right size, there’s no need to worry about resolution while working in illustrator. The first rep was telling me I need to convert vector into a raster in illustrator then check image size. It was all a little confusing "
"Cards turned out fantastic! Better than expected!"
"I ordered cards and stickers fairly easily and they all turned out well. I intended to order again and continue business with gotprint. "
"I ordered business/appointment cards for my dog groomer. I designed them using their template, and received them within a week or so, exactly as ordered."
"Good quality at a great price, but the consumer does all the work, design and entry with very little help from gotprint; any problems or technical issues and you are pretty much on your own. Beware of extra hidden charges. Good selection of print services. Keep it simple for best results."
"wonderful finish exactly as ordered , image beautiful , lighting fast shipping excellent smooth transaction thanks!"
"I wasn't sure I wanted to order business without seeing them but I did and I was please to see well they were. I used a template which made it so easy to come up with the right card."
"I bought two poster boards for my sister's bridal shower. Their prices were excellent, the quality was superb, I got it delivered in a timely manner and everyone raved about how nice they looked. Thanx you.... I was extremely happy with your product."
"Their program could be more difficult to maneuver than others I've used. But the price was much better."
"Best advertising available for the price!"
"First time ordering. Order came quickly and to my specifications."
"Horrible customer service. I expressed concern over my product arriving in less than desirable condition (to the point I can't even use them). I asked for a reprint and they said they can offer me a $5.00 discount code to reorder. I paid $70 originally. They are a joke. Don't order from here unless you want your stuff to come out looking awful. NOT RECOMMENDED!! Lost me as a customer and I had plans to order lots more. Not anymore."
“Hi Jennifer, we apologize if you feel this way. Please note, your order was placed with our Instant Online Proofing method. This means, we do not check your files before they are printed. The reason your files were checked in the past was because you selected our Manually Processed PDF proof method, which means your files are checked and you're sent a PDF proof that you must approve before they hit the press. This information can be found on numerous areas of our website. Unfortunately, we cannot issue a refund for this as it is not a print error. Thank you”
"It was easy to design the card on line. Then placing the order was easy too. They actually beat the planned delivery date by a week!!!
Awesome. And the cards are gorgeous. Thank you for the best service ever. Oh and the pricing was on point too!"
"The center black layer inside these 38pt cards (thick) is nice, but I will have to spray "coat" them with some sort of clear semi-gloss before I can really even use them. The clarity, registration, and card cuts are fine, but the printed surface ink is "flat" and dull with absolutely no sheen at all. I didn't expect them to be glossy, but I also didn't expect them to be dead flat either."
“Hello Bob, thank you so much for your feedback. We deeply apologize for any inconvenience in which you may have experienced. Unfortunately due to the CMYK combination, alongside an uncoated stock, the finish can appear to be a little flat. If you are ever looking to make your colors pop, we do recommend ordering a stock that contains UV lamination, in which will ensure to make your colors pop! Please be sure to contact our customer service team if you ever have any questions. Thank you ”
A rep from GotPrint, GotPrint, has responded:
“Hi Sharon, thank you so much for your feedback. We sincerely apologize for any inconvenience. We have looked into your account and unfortunately, it appears that the order was canceled per request. We reviewed the files originally uploaded and unfortunately, it does appear like there were numerous issues with the files in our system. Please keep in mind that we have customer service available for your convenience, any time you need assistance. We're sorry to hear this order did not work our for you, we hope you are willing to give us another shot in the future. Thank you ”