ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.26/5
Chance of future purchase:
4.34/5
Shipping & packaging:
4.20/5
Customer service:
3.90/5
Return/Replacement policy:
4.19/5

Verified
5/5

2018-04-06

Good quality at good prices

"My company and I have been using GotPrint for years and they deliver good quality prints at very affordable prices and quick turn around. "


Verified
5/5

2018-04-06

Perfect

"It can exactly as I designed it"


Verified
4/5

2018-04-06

Business cards

"Cards look good but wouldn’t pay the extra fee to have them express printed again. They were printed at a normal time rate compared to other companies, even with having paid an extra fee to have them done faster. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-04-06

amazing

"our brochures are beautiful! "


Verified
5/5

2018-04-06

Well done

"Ordered business cards- good quality, good color."


Verified
5/5

2018-04-06

Great job.

"I love the fact that you can add your own graphics. Shipment was fast too."


Verified
2/5

2018-04-06

Didn't contact me

"My beef with this company is not the printing. It's the service. When my artwork turned out to have a resolution lower than they preferred, they didn't even bother to contact me. I thought I had ordered business cards and that everything was fine. I was wondering why they hadn't shipped. Then, when I checked, I had to call to find out they weren't printing them because they considered the artwork to not have a high enough resolution. At least they could have contacted me to tell me there was a problem, but they didn't even do that! I told them to cancel the order and went elsewhere. If they expect me to have ESP over some problem like that, then what else will they drop the ball on? "Oops! That's a problem. Let's stop and grow weeds until the client notices something isn't moving." I will not do business with these people again, because I have my own deadlines."


Rep reply posted 2018-04-11
A rep from GotPrint, GotPrint, has responded:

“Hello, thank you so much for your feedback. We sincerely apologize for any inconvenience in which you may have experienced. We have reviewed your account and it does appear that we did contact you via email on March 23, 2018, advising you that the files uploaded contained Pixilated images. Unfortunately, we do not receive new files until March 26th, 2018, which is also the day in which we received a request to cancel the order. The order form was updated per your request and an email confirmation was sent. We're sorry to hear this order did not work out for you. Please keep in mind that as a web based company, we strongly urge our customers to use a frequently checked email, in order to avoid any delays. Please feel free to contact our customer service team if you ever have any questions. Thank you ”


Verified
5/5

2018-04-06

Always what I expect!!!!!!

"Always what I expect!!!!!!"


Verified
5/5

2018-04-06

So easy!

"Always doing some graphic art / print job of one sort or another. Have used Gotprint for years - many thanks! "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2018-04-05

Outstanding!

"They did a great job, as usual. Quick service too!"


Verified
5/5

2018-04-05

I am glad Got Print simplified things

"I was able to upload my original design very quickly. Sjh"


Verified
5/5

2018-04-05

Great Service

"I had great service right from the start of designing my business cards to checking out and them arriving on timely manner.
Thanks again for the great experience.
"


Verified
5/5

2018-04-05

Postcard mailing

"Very positive experience. Excellent service. Always very responsive to requests or questions."


Verified
5/5

2018-04-05

Great as always!

"Got print is my go to online print service. This job turned out great as always."


Verified
5/5

2018-04-05

Efficiency in business

"In my business, I am expected to be on time with all aspects of presenting workshops at a conference. It is a pleasure to deal with a company that reciprocates in the same way.Thank you."