"I was looking for something nice for a friend I will be visiting in Japan. My main requirement was that it had to be made in the USA. I found Grace James Jewelers online that offers Black Hills Gold, which comes from mines in South Dakota. I found some nice earrings on their site, but they were discontinued. Jim emailed me and we eventually found something that I liked. Overall I'm really happy with the transaction.

Good points:
- Personal communication
- Friendly store owner
- Extremely helpful
- Fast processing and shipping (Saturday delivery no less)

Thanks, the necklace/flower pendent I ended up getting is really beautiful, and I'm sure my friend will like it a lot."