"I regret not researching reviews before deciding to fall in love with the New Wave area rug on the December cover of their catalog.
I regret basing the entire decor of my new apartment around that rug.
I ordered the rug on December 31,2018. I just got my third delay notice from not so Grandin road. This time they say it will be shipping April 30th.
I'll believe it when I see it.
My niece is always ordering from Frontgate without a hitch and I figured it was safe to order from their sister company Grandin road.
Needless to say I'm very disappointed and after reading the reviews online from multiple sights and even some employee reviews this will be my first and last purchase.
Being a customer service rep for this company must be like going into battle everyday."

"I ordered a chest of drawers on Grandin road. It was backordered. I waited for 2 months to get it delivered. When it arrived it was damaged. I can only surmise that the reason was the substandard quality of the item. It was easily scratched in shipping and the box which as damaged in shipping needs to be returned in order to get the full payment returned. I asked if the box was damaged how do I get it returned without further damage? I was told I could buy another box from ups.

I would wholeheartedly NOT recommend purchasing any items from this company. It’s not worth your time OR money!"

"Customer service was willing to let a long-term and loyal customer go because we could not agree on $15. An item I ordered arrived damaged. They refunded me for the piece but could not replace it as it was sold out. I asked for another one in a smaller size at no charge to me and they wouldn’t oblige. The item was only $30! They offered me a gift card for $15, but not $30 to cover the cost. The price was not of concern to me - it was about customer service and taking care of good clients. They do not believe in that as the rep told me it was worth $15 to lose me as a client (and I was NOT rude on the phone with her). I will never buy from them again. I am greatly disappointed in their tremendous lack of concern for their customers."

"I ordered the popcorn stripe throw, only available in the cream color now. It is a beautiful throw but not as heavy or sturdy as expected, more like a delicate, sheer shawl. The solid fringed lumbar pillow #153825 I ordered in gray and it leans more toward a green gray, the fabric is stiff and coarse. The shipping was quick, the products look nice draped over one end of my sofa but probably won't be utilized much."

"They do NOT stand behind their guarantee!!!!
I get an email this morning advertising 20% off Halloween merchandise. As you can see, I placed a pretty hefty first time order with them on 9/1. So...I called them to see if they would honor the 20% sale price to the regularly priced items that I purchased.
First I was told that on orders already shipped, they couldn't. I read the girl this price guarantee article on their page. She then forwarded me to a supervisor who explained to me that the price has to be "marked down" to that amount & not "on sale"....so that
"SIMPLY BRING TO OUR ATTENTION" line is GARBAGE!!! & False advertisement!
So for a 20% savings, you lost a customer & will get a review that reflects your customer service. :)
"If we offer a special price on the item you purchased within 30 days of your sale, simply bring it to our attention and we'll refund the difference."
This can be found under their price grantee. "

"my first purchase from Grandin Road. the order received exceeded my expectations. Very High Quality. i spoke with your representative "Phoenix" before ordering, he was very helpful and knowledgeable of the catalog products. Job Well Done.

I'LL BE BACK :) "

"So I ordered the Augusto Chair and the matching Ottoman back in January. After three separate delays I cancelled my order despite my wife's strong desire for this set. After two months I reordered both items. The chair was delayed on four occasions before I received it and the ottoman was delayed on three occasions before I received it. There is simply no description for this ridiculous performance. If I called my aerospace customers and told them their orders were going to be delayed even twice, I would be looking for a new job. And to add a bit of salt to the wound, the chair has several blemishes including significant pitting on the leather seat and several blunt force blemishes on the wood sections. You would certainly expect better than that for an $800 purchase. I will certainly be dropping these guys from my wedding registry. "

"Solano Storage Bench (Java)

I have been a long-standing customer of Grandin Road and have loved all my previous purchases through the years. Until now! Unfortunately, the Solano Storage Bench does not live up to Grandin Road standards. I purchased this Bench from Grandin Road October 13th, 2014 and it was delivered on Oct. 16th, 2014. Just 6-months young and already the product is failing. Should you brush-up against it there is a good chance that parts of the sea grass will flake off, as well as, lose some of the color of the sea grass (I have the Java color). When you sit on the bench you will hear a crackling sound that you would think you were stepping of a bunch of fallen leaves. I am not sure if it has dried out to the point where it will not hold up to everyday use. Dont dare to place your foot on it or sit on the bench as the sea grass will just break-apart. Unfortunately, if it was still within the 90-day return period, I would have Grandin Road pick this item up for a FULL REFUND (or Merchandise Credit, as the very least) . Although it looked stunning from afar, it is not a useful item. I am EXTREMELY disappointed with this order. I will not give up on Grandin Road just yet, but I would NOT recommend this item at all, whatsoever, unless you plan on just looking at it. Cons: Quality, Durability"

"So far, four, count them FOUR delays on an order that is STILL listed for sale in their catalog. Will NEVER, NEVER, NEVER order from this company again!! "

"Nice products, poor customer service. I ordered a Yorkshire console table, which arrived with the wrong hardware, so I couldn't put the table together. The merchant was unable to send me replacement hardware unless I accepted a entire new table. They were "unable" to simply remove and send the correct hardware packet. They then said they could order that from Indonesia within 8 wks, so I said ok. That never came and when I tried to follow up I was again told they had no way to check on that and offered to send a complete other table. Seemed silly, but I agreed. Waiting to see if that will happen . . ."

"I just received the Finley Hall mantle swag and candle rings. I just LOVE them! It's early to actually put them to use but my husband and I took one of the 'rings' out and they are HUGE-even more beautiful then they were in the catalog! The swag is as beautiful but we didn't take it out of the box yet.
I can't wait till the end of Sept. to put my decorations to use.
I look forward to shopping with you again!"