"This company TELLS YOU WHEN THEY WILL SHIP THE PRODUCT. Often it is weeks after, since they won't receive it in stock until then. So, READ the DESCRIPTION to know when it will ship.
The product description is spot on and they do a good job communicating with you."
"I'm with reviewer "yourbuddypal" below on 2/23/09..I also ordered Little Big Planet for the PS3 at a flea market price. When I read some of the negative reviews on this site prior to ordering, I was weary of this merchant and was hesitant to place an order.
However, my order was shipped on time as promised and arrived in only 3 business days, which was a nice surprise. I had to email customer service for a tracking number but was told they were working on their tracking system and responded with a tracking number in a timely manner.
My overall (and only) experience with Graveyallmall is a positive one."
"Graveyardmall isn't a horrible site to order from, but I have deffinately had a lot better experiances. I ordered an item from them almost a month ago. They send me a confirmation for shipping about a week after the order. After that, I got another confirmation of shipping a few days later (they used some sort of middle man to ship off there packages). I got my item, the price was right, but it took over a month to get my item in hand. I wouldn't really recommend them to anyone, but if the deal was right I may take another shot at it."
"I ordered Little Big Planet for about 23 dollars below MSRP just a few months after its release. The site clearly stated that the game was not supposed to ship for about a week (on a Friday, no less).
Much to my surprise, it arrived 3 days after the ship date, on the following Monday. Given that I knew the estimated ship date, 3 day shipping over a weekend is great. A great deal with great shipping (given the circumstances) = one very pleased customer!"
"I could walk half way across the country and back before Graveyard mails my order. Ordered on Jan.26 . Its is now Feb.12th and no sign of my order. This was for a dress in a size small. When I emailed them to ask where my order was they told me they were shipping orders based on SIZE not order date...so xl,l,m then the smalls! Be prepared to wait a VERY long time."
"Absolutely awful. Many of us placed orders on October 1st 2008. It is now November 8th 2008 and few to none have received there orders. Many of us placed emails that have been ignored or deleted. Charge-backs are being placed by many. The original ship date was 5-7 days, then 2 to 3 weeks from order date. Now many have gone over a month. Here is a thread were you can see many upset people.
http://www.fatwallet.com/forums/expired-deals/866484?newest=1#last
The company is not giving apologies or anything.
Recommended:
No "
"This company is TERRIBLE!!! I noticed their ratings on this site after making my first purchase with them. I immediately emailed advising of what I saw and received immediate response indicating that they had a huge sale and orders got behind because of the volume going out, but my order would be expedited. That was back on July 17, 2008. It is now Sept. 27, 2008 and not one thing I irdered from them has been received. I have sent numerous emails inquiring about the situation and to date have never received a response. I even sent an email requiring that the orders be cancelled (a month after not receiving them) and that was not done either. I have filed a complaint with the Chicago BBB and they aren't even responding to them. This company is ready with the excuses but can't back up anything with service or products....Don't be lured in by their low prices; you'll waste your money and time."
"I ordered from this store 3 1/2 weeks ago, and just received my shipment today. Had I not, I was planning on reporting to the BBB, as their customer service is non-existant, and their shipping practices are completely unacceptable. The price was good, but if you need something quick, stay away from these guys."
"Purchased 12 sets of 130 Piece Magnetic Construction pieces for $2.99. The shipment was delayed due to heavy ordering of the product at such a great price, but at least they emailed me to inform me of the delay."
"Place the order for my son b'day and receive email confirmation immediately and they charge the CC as well. After 5 business days and a few emails to the so called customer service to ask about the status of the order with no respond. All of the sudden received the tracking number of email after 8 days of placing the order. Very disappointed. Please stay away from this merchant if you want customer service and prompt response."
"They have good prices, but shipping can be a little high. I ordered two of the food vacuum containers. The first one was DOA out of the box. I called their "customer service" number, but no answer and no voice mail. I left emails for customer service. So far no response. All in all, the price isn't that good because the product did not work and you'll get no response from customer service on any issues you might have.
"
"They are scam...they are big fraud..I ordered a thermos and Mug set from this site on 7th June 2008,and the money for the order was deducted from my card the next day,but there is no update on the status.The customer service is most awful I have seen till now.No one picks up the the phone number mentioned on site and the email address mentioned is also wrong,mails get bounced from that.they are scam people,so beware of them..and never order from them.."
"Items were as described and promptly delivered (considering the time of the year). The price was great and them items were exactly as described."
"They charged my credit card immediately but the order was never shipped and nobody has sent me any updates. I would not recommend to use this shop in the future!"
"I never received the package. DHL says they delivered it to the USPS. USPS does not have any record of receiving it. I tried calling Graveyard and they don't answer their phone. DHL is closed for the holidays! DHL, in an e-mail, said to contact Graveyard. Terrible way to do business. Would never order from them again."